Raptr: What are you playing?

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FAQ

The FAQ is a list of the most frequently asked questions. It's entirely possible that you have a fantastic but rare question you'd like answered. Don't worry, we love those. Just head on over to our forums, http://raptr.com/forums/, and tell us about it. One of our staff or one of your peers will have an answer for you.

Website Questions
How do I add friends on Raptr?
If your friend is already a Raptr user, you can simply search for them and add them from the search results. If they are not yet a Raptr, user you can invite them! Simply click 'Find Friends' or 'Import Friends' from under the 'Friends' button in the header.
What are recommendations?
Based on our knowledge about your gaming habits (and not those of advertisers) we can suggest games that you may be interested in playing. We even take into account what games your friends play, so if you have lots of friends, your recommendations will be even better!
Can I add Raptr to my blog?
Currently we do not have the ability for Raptr to automatically update your blog, but we do have an RSS feed that you may be able to use with your blog. You can also embed your Raptr card and other widgets on your site! Just visit our Widgets Page (http://raptr.com/widgets) for more info!
How do I change my Raptr username?
Once your Raptr username is created, it’s permanent. However, you can change your Raptr display name at any time by clicking on 'Settings' (http://raptr.com/account) next to your username in the upper right corner of any Raptr webpage.
How do I change my Raptr forum signature?
To change your forum signature, go to the header bar on any Raptr page, and click 'Settings'. Click on 'Forum Signature' on the left side navigation area, and edit your Raptr forums signature as you please. Don't forget to save it!

But since you're here, here's a link to edit your forum signature.
I saw another Raptr user with a different kind of Raptr forum signature. How do I use that one?
To see your other Raptr forum signature options, go to the header bar on any Raptr page, put your mouse over the 'You' menu, and click on 'Your Widgets'. This will take you to the page that shows you all your different signature image and widget options, and then you can edit your forum signature using the BBCode code.

You can also just use this convenient link to get view your forum signatures and widgets.
I've forgotten my password and cannot log in to Raptr. How do I fix this?
The Raptr website has a Reset Password page. You can visit this page to send an email to the account designated in your Raptr Account Settings. It will contain information and links to complete the password reset process. If you do not receive the email within 10 minutes, please check your spam and or bulk mail folders. In extreme cases you can email feedback@raptr.com for additional help.
How do I report errors on the Raptr website?
Raptr is still in its beta period, so this means any feedback you provide is incredibly valuable to us. Please help us make Raptr even better by reporting issues via our feedback widget. If you see an error, or even something you don't like, simply click the 'Beta Feedback' tab on the left of the screen, and you'll be able to let us know what you see. We automatically record your user ID and the page you're on, so no need to repeat this info in your report. Try to be as thorough as possible regarding what you were doing when you saw the problem and what you expected to see. If you ask for a response, one of us will contact you via email or a private message as soon as possible. We do occasionally sleep, so responses will be faster during normal business hours.

You can also post in our Help Forum. Many of our team members and fellow Raptr users post in the forums at all hours of the day/night, and can get you an answer much more quickly than submitting something to the beta feedback box.
What do these Raptr Support icons on game pages mean?
Each of the Support icons represent a different type of support.

  • Red = We detect game play.
  • Yellow = We support achievements.
  • Green = We support game joining.
  • Blue = We support auto-downloading of patches.

You will see these icons on every game page on the Raptr site, and they let you know what level of support Raptr has for any given game.
I want to add a game that isn't on Raptr yet. How do I get it added?
We're constantly expanding our catalog, so chances are the game is already on our list of games to add. If you'd like to give us a gentle nudge to let us know what we're missing, feel free to vist our game request page. Give us the best information you can, and include a link to a page about the game where we can find information, and our content team will get added to the site.
I just added my Xbox Live account information, how long does it take before it shows up?
We strive to have some activity in your profile within about 24 hours, as long as you've correctly entered your Xbox Live gamertag into your account settings, and your Xbox Live gamertag profile is set to 'public' on live.xbox.com. Usually gameplay sessions (presence) will show in the Raptrcard (in the upper right corner of your profile) and your activity feeds first. The Xbox Live gamer card, along with games and achievements being added to your account, will follow a short time later. The larger the number of achievements on your account, the longer it will take to process and add to your Raptr profile. Once the initial sync is complete, updates should occur much faster.
How do I track my Windows Live Games?
To track your Games for Windows Live games, you'll need to enter your Gamtertag in the Xbox Live field on your Account Settings page. If you don't yet have a Live Gamercard, you can create one on Microsoft's Games For Windows Live page. You do not need to download the Raptr Client to track your Games for Windows Live gameplay if you do this.
What is this Xbox Live alert on my Dashboard, and what does it mean?
Raptr has recently rolled out a new feature that allows us to alert our users when there are slowdowns, delays or outages that affect our Xbox Live game play and achievement tracking. Normally when everything is operating as expected, you will not see a status or alert. When there are problems, we will activate the system and select a level (Red, Yellow, or Green) to let our users know what level of performance they should expect.

Green, or Healthy will appear in the alert area at the top of your dashboard if there have been problems recently, and they've been cleared up. Normally things will be green and working properly, but we'll only display this 'green' state if we've had a problem recently, and it's since been fixed.

Yellow means that the Raptr Xbox system is experiencing delays and or problems. This will usually mean that we may not track your Xbox Live game play accurately during this time and/or that achievements may be delayed or even not tracked in your profile. When you see a yellow indicator on your dashboard, you can always go to our Help forum here on the site to get more information about what caused the outage, and when we expect it to be running again. If you find you're missing an achievement for a particular game, whether due to an outage or any other reason, simply play the same game again until it shows in your profile as you playing, and then once you stop playing, we'll check that game for 'new' achievements that Raptr doesn't know about.

Red means that the system is not functioning. When the indicator is red, Raptr will not track Xbox game play, nor will it retrieve your session info or update your gamercard. You will only see the red indicator if Xbox Live is down for maintenance or if we're having problems with the Raptr service. When you see a red indicator on your dashboard, you can always go to our Help forum here on the site to get more information about what caused the outage, and when we expect it to be running again.
I just tried entering my Xbox Live gamertag, but I received an error message saying 'XBLive Privacy conflict found'. How do I fix this?
When you enter your Gamertag into Raptr, we check to be sure the Gamertag is valid, and that you have your privacy settings adjusted correctly, so that Raptr will be able to track your gameplay and achievements on Xbox Live. There are four privacy settings on your Xbox Live profile that need to be set to 'Everyone' in order to use Raptr's tracking features. These settings are: Online Status, Gamer Profile, Played Games and Friend's List. Please follow one of the two sets of instructions below to correct this problem so you can submit your Gamertag to Raptr.

To adjust your settings via web browser:
  1. Log into Xbox.com.
  2. Click on Privacy Settings from the menu next to your Avatar.
  3. On the Privacy Settings menu, be sure that Online Status, Gamer Profile, Played Games and Friends List are all set to 'Everyone'.
  4. Click the Save button in the bottom right corner of the page.
  5. Play an Xbox Live game for at least an hour to see if the activity appears in your Raptr profile.

To adjust your settings via 360 Console:
  1. Start your Xbox 360 and once you're at your dashboard, press the Xbox button on your game controller.
  2. On the menu that appears, press right on the d-pad twice to get to the Settings menu.
  3. On the Settings menu, select 'Profile' and press the A button.
  4. On the Profile menu, select 'Edit Profile and press the A button.
  5. On the Edit Profile menu, select 'Privacy Settings' and press the A button.
  6. On the Privacy Settings menu, Be sure that Online Status, Gamer Profile, Played Games and Friends List are all set to 'Everyone'.
  7. Play an Xbox Live game for at least an hour to see if the activity appears in your Raptr profile.

Once you have made these changes to your profile, go back to the Raptr site, go to your profile settings, click on Identities, and re-enter you Gamertag. Once you have the correct privacy settings on Xbox Live, the Raptr site should allow you to enter and save your Gametag.
Why hasn’t Raptr added any of my Steam Achievements?
In order for Raptr to scan your Steam account and add the information to your profile, there are several prerequisites.
  1. You must be a Steam member :)
  2. Your Steam Community profile must have a Custom URL set (you can do this by clicking 'Edit my profile' once you're logged into steamcommunity.com)
  3. Your Steam Community profile must be set to 'public' (the default is private)
  4. You have to correctly enter your Steam URL name into the Identities page of your Account Settings. (This nickname is whatever you entered in the 'Custom URL' field of your profile on steamcommunity.com)

To check if you've entered the correct Steam ID, go to your Raptr profile page, and find the 'about' module on the right side of your profile page. Scroll down to your steam ID and click on it. This should open up a web browser window to your Steam Community profile page. If it links to the incorrect page, go back through the steps above to ensure you've set a custom URL on steamcommunity.com. For more information, including screenshots of some of the above steps, check out our 'How To' guide on the Raptr Blog.
I just tried entering my Steam ID, but I received an error message saying 'Sorry, invalid Steam ID'. What does this mean?
In order to take advantage of Raptr's Steam tracking, you have to have a valid Steam Community ID. Just because you have a Steam account doesn't mean you have a Steam Community ID. To set one up, run the Steam client, log in, and then click on the 'Community' tab. Once on the Community tab, click the 'Setup My Steam ID Now' button to create your Steam Community ID and profile.

Once you have a Steam Community ID and profile, open Steam and click the Community tab. Find the 'View my Profile' link on the right side of the page under Actions and click on it. Once on your profile page, copy the entire url from the Steam address bar into the space and paste it into the appropriate Steam field on the Identities page of your Raptr profile settings. If the ID is not accepted by one field and gives you an error, try the other Steam field, as each one handles a different style of URL from Steam.
I just tried entering my Steam ID, but I received an error message saying 'This account has privacy controls enabled'. How do I fix this?
In order to take advantage of Raptr's Steam tracking, you have to have a valid Steam Community profile, and the 'Profile Status' privacy setting has to be set to 'Public'. If it is set to 'Friends Only' or 'Private' Raptr will not be able to see your profile, or track your Steam games and achievements.

To solve this problem:
  1. Open your Steam client and log in.
  2. Click on the 'Community' tab.
  3. Click on 'Edit my Profile' on the right side under Actions.
  4. Click on the 'Settings' tab.
  5. Under Profile Status, select 'Public', then Save.
  6. Make sure you click 'Save' to complete the process!
  7. Re-enter your steam information on the Raptr website.
Why am I not getting WoW updates on my Raptr profile?
The most common causes of this are either entering in the incorrect WoW character name/server or your character has not yet hit Level 10 and therefore cannot be scanned by Raptr. If you're sure that your info is correct, and your character is at or above Level 10, then please post in our Help Forum.
Why is my PS3 game play activity not showing up on my Raptr profile?
Raptr does not have any automatic tracking of PSN/PS3 data at this time. If you would like to track your PS3 gaming in your profile, we do have a way for you to do this manually. To set a manual gameplay session for a game, visit your profile page, and find the 'update status' feature in the Recent activity module. Click on the 'is' box above the 'update' button, and you will see a pull down menu of choices. Now select 'Is Playing' and then select the game from the pulldown menu that now says 'select a game from your library'. Once you've selected a game, select a duration for the play session, and then click the 'update' button to set your manual play session. For the duration of this play session, you will be seen on Raptr as playing this game, once the session ends, your status will change back to normal.
My profile says I've added my PS3 ID, but I don't see any of my trophies! When are they going to show up?
Sony has made it clear that they do not wish to share their trophy data with other sites at this time, so we've decided to turn off tracking of their trophies. Our goal is to always provide a reliable service that you can count on, so please accept our apologies for any frustration this may have caused you due to trophies not updating in a timely manner.

We’ll continue to keep our eyes and ears open for when Sony might once again share their data with services like Raptr, but in the meanwhile we will be taking out all PSN trophies from our site. We expect all of them to be removed within the next few weeks.

PSN cards will still remain in everyone’s Raptr profiles, and those profiles will link to your corresponding page on PSN. We hope everyone enjoyed the feature while it lasted, and we hope that Sony decides to be more open with their data at some point in the future. Raptr will continue to have all PS3 games cataloged on our site so that you can easily add them to your library, track your PS3 gaming activity manually, and let your friends know what PS3 games you like and play. ;)
Why is my Wii activity not showing up on my Raptr profile?
At this time, Nintendo does not have a system in place to share or distribute gameplay activity. Until they do, our hands are tied. =( We do still have manual tracking of gameplay for those who want to still show playtime for wii games in their profile. On your main profile page, click on the 'is' box in the status field and change it to 'Is Playing' and then select the game from your library, and an amount of time. Once you set the status, you will be shown as playing and the time will be added to the totals in your profile.
I see other people playing Wii and PS3 games on Raptr, how can I do this?
You can set a 'manual presence' simply by changing your status on your Activity Feed. To the left of where you type a status is box that says 'is' and there's an arrow to the right of it. Click on the 'is' or the arrow and a drop down menu will appear. When you choose 'is playing', a list of all the games in your library will appear in the next box. Just select the game you're playing and in the next box, choose how long you're going to play or how long you played.
How can I cancel my Raptr account?
As with many free web services, we do not delete accounts. However, there is now a way to 'deactivate' your account. With our last website update, we added a link at the very bottom of the main page of your account settings that will start the deactivation process. For convenience, the url is: http://raptr.com/account/deactivation.

Once you deactivate your account, your profile page is no longer accessible and visitors are given a polite notice that you have chosen to deactivate your account. The only things that are not removed are your username, and display name (on reviews etc.). We don't allow the recycling of account names, so that account will never be used by anyone else. Lastly, if you change your mind and want to reactivate your account, please email feedback@raptr.com and we'll take care of it!
Client Questions
What is the Raptr client?
The Raptr client is a small free application for PC and OSX based Macs. It not only tracks your gaming activity, it also allows you to chat with all of your friends from the top IM services (AIM, Yahoo, MSN, Google Talk, Xfire and ICQ) in one friends list. You can even chat with your friends on Xbox Live! With the Raptr client, you will no longer need to have multiple IM clients running to challenge or invite your friends to play a game with you. You can also join friends who are playing multiplayer PC games online with a click of the mouse!
What IM services does the Raptr client support?
The Raptr client supports AIM, Yahoo! Messenger, MSN, Google Talk, Xfire and ICQ.
Does the Raptr client use a lot of resources?
No. We play a lot of games in the office (all in the name of understanding our users of course!) and we all run the Raptr client. It's designed to take up minimal resources, and goes into a 'low power' mode when you're playing a game. Patches only download when you're not playing so your game won't be affected. By default, up to 5 gigabytes of storage can be used for patches and other downloads. You can modify your bandwidth and storage preferences in the client by going to the Raptr menu, selecting Client Preferences and then click on 'Files and Downloads' in the left side navigation of the preferences window.
Does the Raptr client scan my computer?
The Raptr client has a small data file it uses to determine if you have games installed. It will also periodically check your running tasks to see if you're currently playing one of those games. Aside from these tasks, the Raptr client has no interest in what is happening on your computer.
I just downloaded the Raptr installer, and when I ran it, it said 'Download Failed: Downloading timed out'. How do I fix this and get Raptr installed?
This error is usually caused by a Firewall or Antivirus program blocking the Raptr installer from downloading the necessary files to install itself.

Understandably, it is a suspicious behavior, and one that viruses (worms mostly) will also duplicate. Adding an exception to your protection software (for the raptr installer exe), and or disabling the Firewall or AV during the installation will usually allow Raptr to be installed. We do know that this is absolutely the case with the ESET suite of protection programs, and might be true of others as well.

Once Raptr is installed, you can and should reactivate your firewall and/or Antivirus to keep your computer safe. If this suggestion doesn't solve your problem, please post a thread in our Help Forum.
Raptr just updated itself, and now it gives me error messages or just sits there and won't log in. How do I fix it?
Removing and reinstalling the Raptr client will usually fix this. If the problem still exists after you uninstall and reinstall the client, The problem could actually be your Firewall or Antivirus software. if this is the case, you will need to access your security software, and either set an exception for raptr.exe and raptrstub.exe, or find a 'blocked applications' list and remove the following exe's: raptr.exe and raptrstub.exe. For more assistance you should contact the manufacturer of your firewall/security software, or post in our Help Forum.
I tried adding an IM account to Raptr. It didn't seem to work, and I didn't get an error message, what should I do?
The first thing to do is to go to the Accounts menu in your Raptr client and check to see if the account you attempted to add is listed there. If it isn't on the Accounts menu, you just need to use the 'add account' feature and try again. The most common reason an external IM doesn't get added is that there is a username/password problem when we try and verify the account exists on that service.
I have 2 accounts on another service (AIM, Yahoo, Etc) that I would like to add to Raptr, how can I do this?
Raptr only allows you to add one account from each of the services we support. In order to use a different account, you will need to visit the Accounts menu, choose the service who's account you'd like to switch, and select remove from the sub-menu. Once the first account has been removed, you can then use the Accounts menu to add the second account and password.
I changed passwords on my other IM acct, and now Raptr won't log me into (Yahoo, AIM, Facebook, etc). how do I fix this?
If the password is changed, you will need to remove the account and re-add it to Raptr with the correct password. Visit the Accounts menu, choose the service who's password you'd like to change, and select remove from the sub-menu. Once the account has been removed, you can then use the Accounts menu to re-add the account with the new password.
I've added several of my IM accounts to Raptr but now one of them is no longer logging in. Why does this happen and how do I fix it?
Most likely you've changed your password, and Raptr is still using the old one you added a while ago. If the password is changed, you will need to remove the account and re-add it to Raptr with the correct password. Visit the Accounts menu, choose the service who's password you'd like to change, and select remove from the sub-menu. Once the account has been removed, you can then use the Accounts menu to re-add the account with the new password.

If your password hasn't changed, select the 'accounts' menu, select the service you want to log into again, and then click 'available'. This should log you back in and show you as online to all your friends on that service.
How can I rename contacts in my IM list?
To rename a friend in your Raptr IM list, right click on their name, and from the menu select Rename Contact. When the window appears, type in the new name you'd like to use for that person, and then click the 'Save' button. The contact should be renamed on your contact list within a few seconds.
How can I chat with friends on Xbox Live?
In order to be able to chat with your friends on Xbox live, you follow several steps:

  1. Get your Xbox account connected to Microsoft Live messenger. We've located a handy guide on Softpedia to help you!
  2. Get your friends on Xbox Live to follow the same steps in the guide to connect their accounts.
  3. Add all of your Xbox friends using Live messenger.
  4. Add your Windows Live Messenger account and password on the Accounts menu in the Raptr client.
  5. Your friends will show up in a seperate group for MSN/Windows Live messenger. When they're online, you can chat with them!

We've also posted these directions (with pictures!) on our Raptr Blog.
I've added my MSN ID into the client, why isn't it tracking any of my Xbox activity?
In order to have Raptr track your Xbox gaming activity and achievements, you will need to enter your Xbox Live Gamertag into the Identities & Achievements area of your profile. Once you've added this, you should get a feed message on your profile page, and info should start appearing withing 24 hours (usually much sooner).
How can I manually add a game to the client?
To manually add a game, open your Game Manager from the client by clicking on Raptr then on Games. From the Game Manager window, click on Games, Manually Add Game and select one of the supported games from the drop-down list.
Does Raptr work with games installed to a networked drive?
Yes! Raptr detects PC games via registry keys, so it doesn’t matter where you install your games! (If you install a game to a removable drive and if that drive is disconnected, or if that networked drive is no longer available, Raptr may detect that game as having been uninstalled)
Why can't the Raptr client detect this new game?
It will usually take us a day or two to get the game and create the detection(s) for it. If we can get our hands on a legitimate early copy, we can have the detections available when the game hits the shelves, although this rarely happens. Feel free to post in our Help Forum, and tell us which game isn't detecting for you. You can also check the Raptr Support Level of any game by going to the game page here on Raptr, and then look in the left margin just under the Navigation module. Each of the icons there represent a different type of support (game play detection, achievements/trophies, joining, and auto-downloading of patches).
How do I remove a game from the Raptr client’s game list?
To remove a game from the Raptr client, simply right-click on the game in the client and chose 'Hide game'. You then need to log off and on again for the changes to take effect. This will not affect the game; it will just keep Raptr from tracking or displaying it.
I used the 'hide game' feature in the Raptr client and now I want to get that game back in my games list, how do I 'un-hide' it?
In order to get your 'hidden' games to re-appear, you will need to locate a file on your computer. In windows, hit the windows key+r to bring up the 'run' dialog. Once the run window appears, type %appdata%/raptr into the run line, and click the 'OK' button. This will make windows open up the Raptr folder in your application data directory. Double click on the folder that says 'Data' and then inside the data folder, find the folder with your username and open that as well. In your user directory, you should see some files named hideGames.js, and hideGames.dat. Deleting both of these files and restarting your Raptr client should cause all of your hidden games to reappear!
I'm using Vista or Windows 7 and my friends can't join my multiplayer games using Raptr!
For now, you will have to have User Account Control (UAC) disabled in Vista and Windows 7 in order for the Raptr client to detect your multiplayer servers. The other option is to run Raptr as Administrator, which you can do by right clicking on Raptr and clicking 'Run as Administrator'. Additionally, if you're on Vista or Windows 7 and you try to join a friends game with UAC active on your machine, it will not work. For now, UAC has to be disabled to do any joining for PC games.
How can I run Raptr as an Administrator on Vista or Windows 7?
To run Raptr as an Administrator, right-click on the Raptr shortcut* and select Properties. Click on 'Find Target' or 'Open File Location' (depending on your OS) to take you to the right folder. Now, right-click on raptrstub.exe and select Properties. Under the Compatibility tab, check the box labeled as 'Run this program as an Administrator' and click on OK. Raptr will now run as an Administrator each time it's loaded.

*You can select Run as Administrator from the shortcut right-click menu, but you'll need to do this every time you start the client.
Why can't I launch Drift City (or other ijji.com games) from the Raptr client?
Unfortunately we need to make a few changes so that these games will launch and play correctly from the Raptr client. In the mean time, you can launch games that have this problem (Drift City, Luminary and Soldier Front) as usual (off the Start menu, a shortcut, or from their web site, http://www.ijji.com) and your play time will track on Raptr, provided you have the client running. This issue will be resolved in a client update in the near future.
Why does Raptr say that I’m playing a game that I'm uninstalling?
For certain games (mostly MMO's) Raptr will detect the game playing by the title of the game window. If the uninstaller or even the windows explorer window title matches, it can detect falsely. These games have aggressive anti-cheat measures that prevent us from getting the name of the process or seeing that it is running, even when it's visible in the task manager. Though it can falsely detect occasionally, it's a small trade-off compared to not having any detection at all.

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