FAQ

The FAQ is a list of the most frequently asked questions. It's entirely possible that you have a fantastic but rare question you'd like answered. Don't worry, we love those. Just head on over to our forums and tell us about it. One of our staff or one of your peers will have an answer for you.

Desktop App

I'm receiving a downloading timed out error, what gives?
How can I view my buddy list?
How does the tracking of web games work?
My desktop app continues to have an outbound connection that shares ports with known torrent apps, why and how can I turn this off?
How do I open the Desktop App Preferences?
I closed the dock how do I get it back?
I want the dock in a different location on the screen?
I don't like the dock on screen all the time, how can I fix this?
How can I get rid of the dock?
What are widgets?
How do I add or remove widgets from the dock?
Is there any way I can make custom widgets?
How do I get to the 'my PC Games' window in the new Raptr Desktop?
How can I manually add a game to the Raptr Desktop App?
How do I get Raptr to detect my games? (re-scan)
Why isn't my game tracked?
I clicked on Record Video on the desktop app and it just saying coming soon. When is that?!
How to Add an account
When I choose 'community' from the Help menu, I can't log in to Get Satisfaction to leave feedback or questions, how do I fix this?
Are there any key combination shortcuts I should know about in the Raptr web browser?
How can I get flash to work in the Raptr browser?
How do I use my default web browser rather than the Raptr browser for links?
Why does Raptr need my password for this service?
Why does the Raptr Desktop App need my password for Steam?
Why does the Raptr Desktop App need my password for Xbox?
Why does the Raptr Desktop App need my password for PSN?
My Virus Scan detected Raptr as a virus, what's going on?
Raptr just updated and now it doesn't work
How do I connect Facebook to the Raptr Desktop App to chat?
How do I clear notifications from the Raptr Desktop App?
My account doesn't work after adding.
Help, I've entered my Steamguard code, but it keeps popping up!
I'd like to import my hours from my Steam profile to Raptr. How can I do this?
What IM's does raptr support?
I have 2 AIM accounts, how do I add them?
Why does one of my IM services no longer log in automatically?
When I send a message to a friend on Xbox Live member it says 'must be a gold member to IM', why?
How can I stop / start Raptr tracking my flash games?
How can I access Raptr in-game?
How do I take an in-game screenshot?
Where are my in-game screenshots located?
How can I join a friend in a game I also own?
When I'm using dual monitors, with Raptr in-game enabled, why does my mouse goes to the other monitor?
Why doesn't Raptr have a Mac version of the desktop app?

I'm receiving a downloading timed out error, what gives?

The first thing you should try is download the full installer: Here.

If that doesn't work try the following:

Press Windows Key + R and then type %appdata%
Locate the Raptr Folder and Delete it.

If this does not resolve this issue. It may be caused by an antivirus program blocking the Raptr Desktop App from downloading the necessary files to update itself. Understandably, it is a suspicious behavior, and one that viruses (worms mostly) will also duplicate. To resolve this, you will need to access your security software, and either set an exception for raptr.exe and raptrstub.exe, or find a 'blocked applications' list and remove those files from the list. In very rare cases, you may need to make an exception in your firewall as well.

In rare cases, Internet Explorer's proxy settings can cause this problem, even if you're not using IE. Please make sure you're not using a proxy in IE!

For more assistance you should contact the manufacturer of your firewall/security software, or post in our Help Forum.

How can I view my buddy list?

To get the buddy list on screen:

Click on the 'Friends and Accounts' button in the Raptr Dock, or right click on the Raptr icon in the Windows System Tray
Select My Widgets
Select 'Friends and Accounts' from the menu that appears. Raptr will remember which windows were open the last time it was run. Simply leave the buddy list open and on screen when you exit Raptr, and next time you start it up, the buddy list will automatically appear!

How does the tracking of web games work?

The tracking of web games with the Raptr Desktop App is done by reading the window title of the current web page you are on. This allows us to track your web games simply by visiting the game's page.
Now this system isn't perfect, and can detect incorrectly if you visit another page with the exact same title we're looking for in it. This happens when the title of the window that you're playing is not unique (meaning it's just the game name for example). Unfortunately, there is little we can do to prevent such false detections. You can however, disable web game tracking, to prevent false detections. To disable web game tracking:

Open your Preferences on the desktop app.
Then find the 'Games' section.
Uncheck 'Track web and flash games).
Hit 'OK' on that window.

You can re-enable this setting at anytime and we'll resume tracking your web game progress.

My desktop app continues to have an outbound connection that shares ports with known torrent apps, why and how can I turn this off?

On the desktop app we allow people to download free games via a torrent service.
To disable this, open your Preferences and find the 'Privacy' section. Then simply uncheck the "use libtorrent" checkbox.

How do I open the Desktop App Preferences?

We have three ways you can do this!

You can right-click the Raptr Icon in the system tray and select Preferences from the pop-up menu
You can right click on the blue Raptr symbol on the Raptr dock and select preferences from there
You can click on the Gear/Cog symbol on the dock just below the blue Raptr symbol

I closed the dock how do I get it back?

Simply double click on the Raptr icon in your system tray to make the Dock appear again.

I want the dock in a different location on the screen?

To change the Dock location:

Go to Preferences and click on 'dock' from the left side navigation.
From there, change the 'Gravity' to Right or Left or top or bottom, to switch sides.
Or change 'Pinning' to save where on the screen to pin to.

I don't like the dock on screen all the time, how can I fix this?

There is an 'auto-hide' feature for the dock, to reduce the amount of real estate it uses on screen. To adjust this:

Go to your Preferences
Then click on 'dock' on the left side navigation.
On the Dock preferences page, you can turn Auto Hide to 'on'.
You may also close the dock by clicking on the 'X' button at the top of the dock, above the large round Raptr icon.

How can I get rid of the dock?

Although the Dock is now a major part of the Raptr Desktop App, you can close it by clicking on the 'X' button at the top of the dock.

What are widgets?

Widgets are buttons or shortcuts that can be added to the dock to give more convenient access to Raptr features and external websites and resources. Clicking on any of the widgets on the Raptr dock will start or open that widget or feature.

How do I add or remove widgets from the dock?

To see a selection of available widgets and add or remove them from the dock, click the widget at the bottom of the dock that has a big '+' symbol on it. This will open the 'more widgets' window where you can click and drag widgets directly to and from the dock.

Is there any way I can make custom widgets?

There isn't a way for user to make widgets at this time. You can however request a certain widget for a site or for certain Desktop App functionality. You can either post in our Desktop App Feedback forum, or send an email to feedback@Raptr.com

How do I get to the 'my PC Games' window in the new Raptr Desktop?

There are 3 different ways to get to what is now called 'Manage Installed Games' now called 'Game Launcher':

You can right click on the raptr icon in the dock and choose 'Game Launcher'
You can right click on the Raptr icon in the Windows system tray and select 'Game Launcher'
You can add the all new widget: 'Game Launcher' to your dock.

How can I manually add a game to the Raptr Desktop App?

To manually add a game:

Open your Game Manager from the Desktop App by right clicking on Raptr icon in the system tray
Then click on 'Manage Installed Games'.
From the Game Manager window, click on the wrench,
Click 'Manually Add Game...' and select one of the supported games from the drop-down list.
You'll then be asked to browse to the game's location.

How do I get Raptr to detect my games? (re-scan)

To get Raptr to scan your system for newly installed or updated games, go to the ['Manage Installed Games'](#appinstalledgames_ screen, click on the wrench icon, and then select 'Scan games'.

Why isn't my game tracked?

First, please be sure this game is not a Wii or PS3 game if it is please see our Manual Tracking section. However if your game is not being tracked, please feel free to check our Help Forum, it is possible the game has been recently updated or is new and we don't have tracking for it as of yet. If you would like to request a new game to be tracked, please post in our Game Catalog Add/Edit Request forum.

I clicked on Record Video on the desktop app and it just saying coming soon. When is that?!

We plan on having the Video Capture feature in place and functioning on our 3.2 update!

How to Add an account

With the Raptr Desktop App, on the 'Friends & Accounts' window,

click the wrench in the top right corner of the window.
Using the drop down menu select accounts and then click 'Add Account'.
Enter your username and password for that service and select save. You will then see it displayed under the account management window behind the 'Add Account' window.
After closing this, your friends list should populate if the username and password were correct.

When I choose 'community' from the Help menu, I can't log in to Get Satisfaction to leave feedback or questions, how do I fix this?

This is a known issue in the desktop app and will be fixed in an upcoming release. In the meantime, use a normal web browser (firefox, chrome, IE) to visit the raptr site, and you can click on the community menu, and then 'support' which will take you to Get Satisfaction and log you in automatically.

Are there any key combination shortcuts I should know about in the Raptr web browser?

The shortcuts that work with our Raptr Desktop App web browser are:

ctrl + T to open new tabs
ctrl + W to close tabs
ctrl + F to open search bar
ctrl + C to copy selected text
ctrl + V to paste previously copied text from the clipboard

How can I get flash to work in the Raptr browser?

First you'll need to select an Adobe Flash Player
Select your OS
For version select Flash Player 11 for Other Browsers
Download and install. Closing what programs that it asks you to close.
No need to restart the Desktop App, just test it out!

How do I use my default web browser rather than the Raptr browser for links?

To open your links in your default browser:

Open your Preferences
Click "Chat"
Check "Open Links in my default browser under "Chat Window"

Why does Raptr need my password for this service?

The Raptr Desktop App logs you in to the service (AIM, Facebook, Gchat, etc) to get your buddy lists and allow messaging between friends. Without it, we cannot provide this feature. This is all perfectly safe. We store your password on your own machine in a high level encryption, and do not upload them to Raptr.

Why does the Raptr Desktop App need my password for Steam?

Connecting your Steam account to the Raptr Desktop App allows us to make a one time hours import of all of your playtime from your profile on steam. As well, we also can display your buddy list to see which of your steam friends are online and what they are playing. This is all perfectly safe. We store your password on your own machine in a high level encryption and do not upload them to Raptr.

Why does the Raptr Desktop App need my password for Xbox?

Connecting your Xbox Live account to the Raptr Desktop App allows the following:

Tracking of "Secret" Achievements
Scanning for new achievements every 5 minutes by default
Xbox friends list to see which of your Xbox friends are online and what they are playing
Messaging your Xbox Live friends, while they are on Xbox Live (Sorry no voice messaging).

This is all perfectly safe. We store your password on your own machine in a high level encryption, and do not upload them to Raptr.

Why does the Raptr Desktop App need my password for PSN?

Connecting your PSN account to the Raptr Desktop App gives us the ability to display what your friends are playing, by essentially logging in as you. This also allows us to look at your entire trophy list and upload them to your profile, as not all games are on your public profile page.

This is all perfectly safe. We store your password on your own machine in a high level encryption, and do not upload them to Raptr.

My Virus Scan detected Raptr as a virus, what's going on?

This is typically a false positive. Try the following:

Move the file to the Virus vault
Then go to the virus vault and right click on the file to send in for analysis. (Be sure and include your email to them)
Let us know of the result, you can forward the email you get back to feedback@Raptr.com

Raptr just updated and now it doesn't work

Removing and reinstalling the Raptr Desktop App will usually fix this. If the problem still exists after you uninstall and reinstall the Desktop App, the problem could actually be your antivirus software. If this is the case, you will need to access your antivirus software, and either set an exception for raptr.exe and raptrstub.exe, or find a 'blocked applications' list and remove the following .exe files: raptr.exe and raptrstub.exe. For more assistance you should contact the manufacturer of your antivirus software, or post in our Help Forum. If you post, please tell us which OS you're running and which antivirus app you're running. Version numbers help a lot there as well.

How do I connect Facebook to the Raptr Desktop App to chat?

First you must know your Facebook username.

To find this please visit here.
click 'Other' under 'Supported Clients', there will be a popup where you'll see your facebook Username.
When adding your Facebook account under the user name type: @chat.Facebook.com followed by your password.

How do I clear notifications from the Raptr Desktop App?

Click the Egg on the desktop application dock (right side of your screen by default) when it appears. It takes you to your Dashboard from there you'll see that you have a new notification! Viewing these notifications should clear them in the Raptr Desktop App!

My account doesn't work after adding.

The first thing to do is to go to the Accounts menu in your Raptr Desktop App and check to see if the account you attempted to add is listed there. If it isn't on the Accounts menu, you just need to use the 'add account' feature and try again. The most common reason an external IM doesn't get added is that there is a username/password problem when we try and verify the account exists on that service.

Help, I've entered my Steamguard code, but it keeps popping up!

This can occur from a few reasons, but to get logged in correctly:

Clear cache and cookies from your browser
- If you don't know how to do this, use this helpful Link. Just select your browser and version.
Exit Raptr Desktop App and relaunch after about 3 minutes
Upon logging back into the Raptr Desktop App the Steam Guard screen should display allowing you to re-enter a new code.

I'd like to import my hours from my Steam profile to Raptr. How can I do this?

Raptr now supports importing of Steam achievements as well as hours played. All you need to do is add a Steam account, or on the website, by going to Account Settings > Identities & Achievements

If you already have a Steam account, simply visit Account Settings and click "Sync Steam hours with Raptr". It will then queue you for a reimport of your hours.

What IM's does raptr support?

The Raptr Desktop App supports AIM, Yahoo! Messenger, MSN, Google Talk, and Facebook Chat.

I have 2 AIM accounts, how do I add them?

You can! First go to the Accounts menu in your Raptr Desktop App and check to see if the account you attempted to add is listed there. If it isn't on the Accounts menu, you just need to use the 'add account' feature and try again. The most common reason an external IM doesn't get added is that there is a username/password problem when we try and verify the account exists on that service.

Why does one of my IM services no longer log in automatically?

Most likely you've changed your password, and Raptr is still using the old one you added a while ago. If the password is changed, you will need to edit the information. Click account, select the account and select Edit from the menu. After changing your password to the correct/updated passwork, click save and try again. Be sure and visit the IM services site and see if they have a new EULA for you to accept as well!

However in the latest version of the Desktop App, we remember if you disconnected from those services on purpose, and won't log you into them again until you click "connect".

When I send a message to a friend on Xbox Live member it says 'must be a gold member to IM', why?

Please make sure that the Voice and Text privacy setting on your Live profile is set to Everyone. Once you make this change, you will be able to message your Xbox friends via the Raptr Desktop App.

How can I stop / start Raptr tracking my flash games?

There is now a way in the Raptr Desktop App to turn off tracking of webgames so that they will not appear in your Raptr profile, and also will not be broadcast to Facebook, Twitter, etc. To do this:

Start the Raptr Desktop App and log in.
Once you are logged in, right click on the Raptr icon in the system tray and select 'Preferences'.
On the Preferences screen, click on 'Games' in the left hand navigation, and then uncheck the checkbox that says 'Track web and flash games'.
Click the OK button at the bottom of the window to save the changes.

How can I access Raptr in-game?

The default in-game overlay keyboard shortcut is Ctrl + Tab. You can change and edit the shortcut in Preferences -> In-game.

How do I take an in-game screenshot?

By default, to take an in-game screenshot press Page Up + S .
How you can change this setting by Clicking 'Raptr' from the Raptr Desktop app. Then clicking Preferences -> Screenshots .

Where are my in-game screenshots located?

Depending on your version of Windows this can vary, but they are generally located in your documents or Pictures folder under the 'Raptr Screenshots' folder, by default.

How can I join a friend in a game I also own?

Select your friends name from your friends list and right click on their name. You should see 'Join' as an option. Clicking it will then launch the game that they are playing provided you have it installed and we detect it.

When I'm using dual monitors, with Raptr in-game enabled, why does my mouse goes to the other monitor?

If you experience this please send us feedback at feedback@Raptr.com or use the yellow Feedback button on the right edge of the screen. When filing a report for this be sure to include:

The game's name
Your Operating System
Where you purchased the game from

This information will provide us with a basis of what version the game you have, and how best we can fix it.

Why doesn't Raptr have a Mac version of the desktop app?

We were forced to discontinue support for the Mac client in 2009. Read about it here.

However there has been a rather good wave of people wanting it to make a come back, be sure and give your vote!

We just need to be able to have the staff to keep it up and going at the same time as our normal desktop app. We're still a team of less than 50 people, and we have to manage our time as best we can.

rewards

What are rewards?
Why does Raptr say I need to verify my email before I can claim this reward?
What does watching a reward do?
How do I unwatch a reward?
How do I earn a reward?
When do I get my reward?
I just ranked up and should have earned a reward, but there's no 'claim it' button, what do I do now?
I forgot my reward code, where can I go to see it?
I was notified that I've earned a reward but now I can't find the reward anywhere to claim it, what's going on?
It says I need to verify my gamertag, why?
I don't have a PC or an iPhone, how can I verify my gamertag?
Can I track multiple gamertags, to try and earn more rewards?
I have multiple Raptr accounts, can I win multiple rewards?
I don't want this reward, can I exchange it or change it?
I've earned a reward, and can't claim it, why?
Xbox/Steam/PSN was down and Raptr didn't track my playtime! Can I still earn my reward?
I got my code, but I'm not getting my reward!

What are rewards?

As you play games and rank up, you can earn rewards! Just meet the reward's qualifications to earn it. These rewards can be special items in a game, discount codes, or even a free game!

Why does Raptr say I need to verify my email before I can claim this reward?

This would be because we'll need you to verify your email before you can claim the reward! If you've tried to do this already and have not received the email as of yet, contact us from the email in question. Be sure to include your account name in question.

What does watching a reward do?

Watching a reward will opt you in to receive emails and notifications about that specific reward. These emails can include:

A Reminder email/notification. 24 hours before a reward goes live.
An update email/notification. When something about the reward date changes.
A notification email/notification. When the reward is live, and ready to be earned!
A warning email/notification. Letting you know that the reward is about to run out.
An expiration email/notification. Letting you know that the reward is about to expire.

How do I unwatch a reward?

If a reward is still active, you can unwatch it from your rewards dashboard. This removes you from the remaining "watch" emails and notifications for that reward only.

How do I earn a reward?

To earn a reward you need to meet the rank requirement, as specified on your rewards page.

When do I get my reward?

Once you've earned a reward, you'll need to claim it! Claiming a reward can be done on your rewards page, where you can click 'Claim'. You will then receive a code and instructions to redeem your reward!

I just ranked up and should have earned a reward, but there's no 'claim it' button, what do I do now?

Though we strive to have everything work in real-time, there are occasions when there can be delays in qualifying users as 'Earned', especially right at the beginning of a new reward. The simplest way to solve this is to visit your rewards page and press the 'check your reward' button next to the reward. This will recalculate and check eligibility for any rewards that are active in our system at that time. This check usually takes less than 5 minutes, though we have text telling you it could take up to several hours (which would be during high demand). If you have the proper rank, and are in an eligible country, but pressing the 'check your reward' button doesn't help, contact us, and we'll take a look!

I forgot my reward code, where can I go to see it?

If you lose this code once you've earned and claimed your reward, you'll find it on your rewards page. Use the drop down menu in the upper right hand corner and select Claimed.

I was notified that I've earned a reward but now I can't find the reward anywhere to claim it, what's going on?

Raptr rewards are limited by both date, and quantity and therefore are offered on a first come first served basis. Once you've earned a reward, it is not reserved or held for you until you've claimed it on our site. As soon as we run out of a particular reward, or the reward end date is reached, it is no longer available on the Rewards page.

It says I need to verify my gamertag, why?

We ask for you to verify your gamertag only once, and only in the case that someone else has already attempted to claim a reward using that gamertag. We only allow one reward per user, per unique gamertag. But rest assured! Verifying your gamertag means you can still get that reward! If you have verified your account, and still are receiving this error please contact us.

I don't have a PC or an iPhone, how can I verify my gamertag?

The simplest method would be to borrow a friend's, as you only need to verify it once! However if you are having issues, please feel free to contact us; we'll do our best to get you on the right track!

Can I track multiple gamertags, to try and earn more rewards?

Raptr does not currently support multiple gamertags of the same type on one account. However multiple accounts claiming multiple rewards may be reviewed to ensure that the reward system is not being abused.

I have multiple Raptr accounts, can I win multiple rewards?

Yes, in the case in which you live with other gamers and you all have different gamertags on each of them. However multiple accounts claiming multiple rewards may be reviewed to ensure that the reward system is not being abused.

I don't want this reward, can I exchange it or change it?

Aww, you don't like the reward we got you? Unfortunately we don't allow exchanges for rewards, but we do try our best to give players a wide array of rewards they can earn. If you don't want a particular reward, don't claim it! Save it for someone else!

I've earned a reward, and can't claim it, why?

The most common reason for this happening is that you are not in the correct country to be able to claim the reward. If this is the case, you probably hadn't visited Raptr.com in some time, and we didn't have an established location for you.

When you attempt to press the 'claim it' button, we check all of the criteria for the reward again, to ensure you truly are validly able to claim it. If the claim button doesn't work for you, it can mean that you might not meet all the criteria for the reward. Be sure to check the landing page for that particular reward, and check all the qualifications including the 'available in' territories listed towards the bottom of the page. If you've tried all that contact us, and we'll take a look!

Xbox/Steam/PSN was down and Raptr didn't track my playtime! Can I still earn my reward?

Yes you can! Should this happen, please remember in most cases it was down for everyone else too. But you can still track your hours manually.

I got my code, but I'm not getting my reward!

Please be sure and contact us so we can look into the issue!

account

How can I verify my email address?
I just added my Xbox Gamertag, why didn't you import my gameplay hours?
How do I connect my Facebook account to Raptr?
How can I make my gamertag names private?
How do I add/change my forum signature?
Why aren't the gameplay hours I have before joining Raptr showing up?
I just tried entering my Steam ID, but I received an error message saying 'Sorry, invalid Steam ID'. What does this mean?
I just tried entering my Steam ID, but I received an error message saying 'This account has privacy controls enabled'. How do I fix this?
I just tried entering my Xbox Live gamertag, but I received an error message saying 'Your gamertag has Presence/Achievement privacy on'. How do I fix this?
I just added my Xbox Live account information, how long does it take before it shows up?
How can I change my password?
I've changed my password, but still can't log in, help?
I can post a status to Facebook or Twitter, and achievements will show as well, but my gameplay activity is never broadcast to one or either of these services. What's wrong, and how do I fix it?
I can't publish to Facebook even though it is connected in my Account Settings. How do I fix this?
I've forgotten my password and cannot log in to Raptr. How do I fix this?
I would like to close my raptr account, how can I do this?
I deactivated my account, and now I would like it back. Is this possible?
How do I change/turn off email notifications?
How do I add a friend in the Raptr Desktop App?
How do I add a friend on the iPhone app?
How do I add a friend on the website?

How can I verify my email address?

When you first sign up for Raptr, or if you've changed your email address recently, you'll need to verify your email address before you can take part in some features of the site. To verify your email address visit your account settings and underneath your email address click "resend email". You should then receive the email in your inbox with a link you'll need to click in order to verify your email address. Once completed, refresh your account page and the option to verify your account should be removed!

If it does not, copy the url from your email and open a private browsing tab in your web browser (incognito tab in Chrome, private browsing in Firefox), and then paste the link there. If it still does not verify, please forward us your verification email to feedback@raptr.com (be sure it's from the email address associated to the account!).

I just added my Xbox Gamertag, why didn't you import my gameplay hours?

When you add your Xbox gamertag to Raptr we scan your profile for all your non-secret achievements, but we are unfortunately unable to import your playtime prior to joining Raptr, as Microsoft does not make this data available on your public profile page.

How do I connect my Facebook account to Raptr?

1. Visit your account sharing settings.
1. You should see it say Facebook and 'Add Account', click there.
1. click the big blue 'Connect with Facebook button'
1. A pop up window should be requesting special permissions for the Raptr Connection.
- You will receive 2 windows, one will ask to publish to your Facebook stream, the other will ask about updating Raptr regarding your contact email address on Facebook.
- You must approve publishing to your stream, or Raptr will not be able to post to your profile.

Special Note Once you click the 'connect with Facebook' button, all of the resulting screens you will see are coming from Facebook not Raptr. One of the most common problems with these screens is that they are not sized correctly and you sometimes will not be able to see the buttons you need to click to approve special permissions. To correct this, simply click anywhere inside the window and hit the Tab key on your keyboard 4 times. This should scroll you to where these buttons are. Closing these windows without approving permissions will block Raptr from being able to post to your Facebook profile.

How can I make my gamertag names private?

1. Visit your account sharing & privacy page.
1. From there click Just Me for Identities found under 'Personal Info'
1. Click 'Update Account Information'

How do I add/change my forum signature?

To change your forum signature:

1. Go to the header bar on any Raptr page and click 'Account'.
1. Click 'Account Settings'.
1. Click on 'Gamercards' on the left side navigation area,
1. Edit your Raptr forums signature as you please. Don't forget to save it! But since you're here, here's the link.

Why aren't the gameplay hours I have before joining Raptr showing up?

We are unfortunately unable to import your playtime prior to joining Raptr, as many games and game companies do not make this data available on a public profile page.

We are also unable to accept screenshots as "proof" at this time, due to the high volume we would then receive as well as the unreliability of the screenshots being unmodified. At this time, the only option for users is to add the time manually with our Manual Sessions feature.

I just tried entering my Steam ID, but I received an error message saying 'Sorry, invalid Steam ID'. What does this mean?

In order to take advantage of Raptr's Steam tracking, you have to have a valid Steam Community ID. Just because you have a Steam account doesn't mean you have a Steam Community ID.

To set one up.
- Run the Steam client.
- Log in.
- Click on the 'Community' tab.
  - Once on the Community tab.
  - click the 'Setup My Steam ID Now' button to create your Steam Community ID and profile.
Once you have a Steam Community ID and profile
- Open Steam and click the Community tab.
- Find the 'View my Profile' link on the right side of the page under Actions and click on it.
- Once on your profile page, copy your Steam Community ID on the Identities and Achievements page of your Raptr profile settings.

I just tried entering my Steam ID, but I received an error message saying 'This account has privacy controls enabled'. How do I fix this?

In order to take advantage of Raptr's Steam tracking, you have to have a valid Steam Community profile, and the 'Profile Status' privacy setting has to be set to 'Public'. If it is set to 'Friends Only' or 'Private' Raptr will not be able to see your profile, or track your Steam games and achievements.

To solve this problem:

1. Open your Steam client and log in.
1. Click on the 'Community' tab.
1. Click on 'Edit my Profile' on the right side under Actions.
1. Click on the 'Settings' tab.
1. Under Profile Status, select 'Public', then Save.
1. Make sure you click 'Save' to complete the process!
1. Re-enter your Steam information on the Raptr website.

I just tried entering my Xbox Live gamertag, but I received an error message saying 'Your gamertag has Presence/Achievement privacy on'. How do I fix this?

When you enter your Gamertag into Raptr we check to be sure the Gamertag is valid and that you have your privacy settings adjusted correctly so that Raptr will be able to track your game play and achievements on Xbox Live. There are four privacy settings on your Xbox Live profile that need to be set to 'Everyone' in order to use Raptr's tracking features. These settings are: Voice and Text, Profile Sharing, Game History, Online Status and Friend's List. Please follow one of the two sets of instructions below to correct this problem so you can submit your Gamertag to Raptr.

To adjust your settings via web browser:
- 1. Log into Xbox.
- 1. Click on My Profile from the menu to the under of your Avatar.
- 1. Then Privacy and Online Settings.
- 1. Make sure that Voice and Text, Profile Sharing, Game History, Online Status and Friend's List are all set to 'Everyone'.
- 1. Click the Save button in the bottom or upper-right corner of the page.
- 1. Play an Xbox Live game for at least an hour to see if the activity appears in your Raptr profile.
To adjust your settings via 360 Console:
- 1. Start your Xbox 360 and once you're at your dashboard, press right once to get to your avatar and press the A button.
- 1. On the menu that appears, press right on the d-pad twice to get to the Online Safety menu.
- 1. On the Online Safety menu, select Customize and make sure the following options are set to 'Everyone':
  - Under the Activity section: Voice and Text
  - Under the Privacy section: Profile Sharing, Game History, Online Status and Friends List
- 1. Save and exit
- 1. Go back to the Raptr site, go to your profile settings, click on Identities and re-enter your XBL/GFWL ID.
- 1. Play an Xbox Live game for at least an hour to see if the activity appears in your Raptr profile.

I just added my Xbox Live account information, how long does it take before it shows up?

We strive to have some activity in your profile within a few hours, as long as your privacy settings are correct on Xbox.

Usually, game play sessions (presence) will show in the Raptrcard (in the upper right corner of your profile) and your activity feeds first. The Xbox/Windows Live gamer card, along with games and achievements, will follow a short time later. The larger the number of achievements on your account, the longer it will take to process and add to your Raptr profile. Once the initial sync is complete updates will occur much faster.

How can I change my password?

The Raptr website has a Change Password page. You can visit this page and enter your old password, followed by your new password.

I've changed my password, but still can't log in, help?

Chances are, you are probably trying to log in with your display name and not your username. Remember your username is http://raptr.com/USERNAME

I can post a status to Facebook or Twitter, and achievements will show as well, but my gameplay activity is never broadcast to one or either of these services. What's wrong, and how do I fix it?

There are 2 privacy settings that can affect your gameplay's ability to reach sites beyond Raptr.
- To find your privacy settings
- Click on the 'Account' drop down menu at the top right corner of nearly any Raptr page when you're logged into the site.
- Click Account Settings.
- Once on the settings page, click 'Sharing and Privacy' on the left side.
- On the privacy settings page, be sure that both 'New Games' and 'Game Play Activity' are both set to 'Anyone'.
There are also some settings under 'Sharing in your Account Settings area, that can affect your ability to broadcast to outside websites.
- Click on 'Sharing' in the left side navigation found within your Account Settings page.
- Be sure that the checkbox next to 'Don't share live activity on Facebook, Twitter, etc. for web and flash games' is unchecked.
- Click the 'Update Account Information' button under the checkbox.

I can't publish to Facebook even though it is connected in my Account Settings. How do I fix this?

First, check your Sharing settings on Raptr:
1. Click on the settings link in the upper right portion of any Raptr web page.
2. On the settings page, click the Sharing link on the left side.
3. On the Sharing page, click on 'Edit or Change settings' that appears to the right of Facebook Connect.
4. On the menu, select all the options you want and then click the 'Save' button inside the Facebook panel... not the 'save changes' button at the bottom of the Sharing page.

Now that those settings are either set, or double checked, do something that will cause a tweet or Facebook post (start a game, change your status, etc) based on your settings from the process above. The post should show up on Facebook within 5 minutes. If it does not...

Check your application permissions on Facebook:
1. Go to Facebook and log in to your account.
2. Once logged into Facebook, click on the 'Account' pull down menu in the upper right corner of your page and select 'application settings'.
3. On the applications settings, find the Raptr Connection entry, and click the 'Edit Settings' link
4. When the 'Edit Raptr Connection Settings' dialog appears, click on the 'Additional Permissions' tab
5. On the Additional Permissions tab, you should have 2 items listed... 'Publish to streams', and 'Receive updates to my Facebook contact email address'. Be sure they're both checked and click the 'Okay' button.

If you actually made some changes in the steps above, then you can again test your changes by launching a game, changing your status on Raptr or any other activity that would get broadcast to Twitter/Facebook. If this test doesn't work, and if you did not have both of the check boxes listed on the Additional Permissions tab discussed above or don't have anything at all on that tab, you are going to need to follow the process below to completely disconnect Raptr from your Facebook account and then re-enable it.

Remove the Raptr Connection from your Facebook profile:
1. Go to Facebook and log in to your account.
2. Once logged into Facebook, click on the 'Account' pull down menu in the upper right corner of your page and select 'application settings'.
3. On the applications settings, find the Raptr Connection entry, and click the 'Edit Settings' link
4. When the 'Edit Raptr Connection Settings' window appears, Uncheck all checkboxes on both tabs.
5. Click the 'Okay' button to go back to the Applications Settings page, and then click the 'X' to the right of Raptr Connection to remove it from your profile.
Remove your Facebook account bindings on the Raptr site:
1. Click on the 'Settings' link in the upper right corner of any Raptr web page
2. On the settings page, click the 'Disconnect Facebook' link that appears on the 'About You' page
3. Click OK to confirm that you want to disconnect Facebook
Now that you have completely removed the Raptr Connection, follow the process below to re-enable the Facebook support for your Raptr profile:
1. Click on the 'Settings' link in the upper right corner of any Raptr web page
2. On the settings>About you page, click the big blue 'Connect with Facebook button'
3. When the Log in to Raptr Connect window appears, click the 'connect' button
4. The next window should be requesting special permissions for the Raptr Connection. You will receive 2 windows, one will ask to publish to your Facebook stream, the other will ask about updating Raptr regarding your contact email address on Facebook. You must approve publishing to your stream, or Raptr will not be able to post to your profile.

Special Note: Once you click the 'connect with Facebook' button, all of the resulting screens you will see are coming from Facebook not Raptr. One of the most common problems with these screens is that they are not sized correctly and you sometimes will not be able to see the buttons you need to click to approve special permissions. To correct this, simply click anywhere inside the window and hit the Tab key on your keyboard 4 times. This should scroll you to where these buttons are. Closing these windows without approving permissions will block Raptr from being able to post to your Facebook profile.

Once you've followed the processes above, you can once again retest by launching a game or changing your status on Raptr (depending on your sharing settings) and it should appear on Facebook within approximately 5 minutes.

I've forgotten my password and cannot log in to Raptr. How do I fix this?

The Raptr website has a Reset Password page. You can visit this page to send an email to the email account designated in your Raptr Account Settings. It will contain information and links to complete the password reset process. If you do not receive the email within 10 minutes, please check your spam and or bulk mail folders. In extreme cases you can email feedback@raptr.com for additional help.

I would like to close my raptr account, how can I do this?

To deactivate your account, visit our deactivation page to start the deactivation process.

Once you deactivate your account, your profile page is no longer accessible and visitors are given a polite notice that you have chosen to deactivate your account.

The only things that are not removed are your username, and display name (on reviews etc.). We don't allow the recycling of account names, so that account name will never be used by anyone else.

I deactivated my account, and now I would like it back. Is this possible?

Yes you can! Please send us an email to feedback@Raptr.com with the account name in question. Be prepared to answer questions regarding your account, we have to make sure it's you!

How do I change/turn off email notifications?

The Raptr website has a Email Notifications page located under the account settings of your profile page. From there you can select what you would like to be emailed about.

How do I add a friend in the Raptr Desktop App?

There are currently three methods. If your friend is already a Raptr user, click the 'Accounts' menu and click 'Add Friend'.

By adding someone as a friend on the website, they will automatically become friends on the Raptr Desktop App, provided they accept your friend request.

If they are not yet a Raptr user you can click on the Raptr menu item and select either 'Find Friends via Email or 'Find Friend via Twitter'.

How do I add a friend on the iPhone app?

From the iPhone Raptr app, select 'Friend Requests'. From there you can manually add a Raptr user id, or alternatively invite users from your address book, or any other linked account you have on the iPhone app!

How do I add a friend on the website?

If your friend is already a Raptr user, you can simply search for them and add them from the search results. If they are not yet a Raptr user, you can invite them! Simply click 'Account' at the top of most Raptr pages and click 'Edit Friends' from the drop down menu. 'Invite Friends to Raptr' will be on the right side of the page under 'Suggestions'.

website

How can I change my notification settings?
I got a notification that my friend started playing a game that I had recently played, what's that mean, and how can I turn it off?
How does following a thread in a community work?
How do I unfollow a thread I've followed?
Where did the reviews go on Raptr?
Why doesn't this game display in the manual tracking drop down?
How can I post my PSN activity to Facebook/Twitter?
How do I get Raptr to tweet out my gameplay?
How do I get Raptr to STOP tweeting my gameplay?
I just added my Xbox Gamertag, why didn't you import my gameplay hours?
How can I block someone from sending me messages?
How can I change when you email me, and what you email me about?
How does the Raptr Ranking work?
What are the ranks and how does Raptr calculate them?
Can my rank ever decrease or go down?
How can I find out what I need to do to reach the next rank?
How do ranks work for multiplatform games?
What about when a new game launches -- if I'm the first person playing it on Raptr, will I automatically be Elite?
Does manual tracking affect rank?
What's the difference between PSN and PS3?
Why are my Steam gameplay hours appearing to be doubled?
What are recommendations?
I seem to be getting Steam gameplay that isn't mine, why?
How do I report errors on the Raptr website?
I want to add a game that isn't on Raptr yet. How do I get it added?
How do I find out what communities I'm following?
Where are my achievements located?
How can I view links I've shared?
Why isn't my image to my link showing up or displaying correctly?
How do I create a custom 'community'?
Can I edit my own submission or the community tags?
Why am I following so many Communities?
How do I tag a Community?
So I should tag as many communities and games as possible to get more people to view my post, right?
How do I untag a community?
Why will you review my post if I tag more than five game communities?
What kind of communities should I tag?
What is "Tag Spam"?
What are all these communities on my link?
What is Following vs Friending?
Can two users post the same link?
Can I stop someone from following me?
How do I delete something that I've posted?
There's an offensive story in my news feed, what should I do?
I don't want to see any posts from a certain user, how do I block them or ignore them?
How can I import my Xfire hours?
How do I track my PC games?
How do I track my Windows Live Games?
What is this alert on every page I visit on the site, and what does it mean?
How do I check my 360 console's privacy settings?
How often do you check me playing Xbox games?
My (Non-360) XBox games don't get tracked when I play them on my 360!
Why doesn't raptr track my PS3 activity?
I see other people playing Wii and PS3 games on Raptr, how can I do this?
Why am I not getting WoW updates on my Raptr profile?
I have recently transferred WoW servers, how will Raptr track this.
How do I manually set gameplay hours?
How do I enable posts to my Facebook timeline?
Why are some achievements in black and white while others are in color?

How can I change my notification settings?

You'll need to visit your Notifications page and check on/off your preferred settings! We've recently made some changes there so be sure to check them out!

I got a notification that my friend started playing a game that I had recently played, what's that mean, and how can I turn it off?

Well if a of yours friend starts playing a game you've played in the last 72 hours, we'll notify you about in hopes that you can team up and destroy the.... we mean save the world. If you wish to disable this, you'll need to visit your Notifications and uncheck it!

How does following a thread in a community work?

Once you follow a specific thread, you'll be able to receive updates about it. These types of updates include:

New types of notfications in regards to that post on Raptr
Emails updating you on the activity of that post (up to 10 every 24 hours)

Your followed posts will also be tagged in the upper right corner, representing that you're 'watching' it.

How do I unfollow a thread I've followed?

This can be done by visiting the post in question and clicking 'Unfollow'. Unfollowing it will remove the tag on it, so it will then look like a normal post.

Where did the reviews go on Raptr?

Unfortunately like Star Trek TNG and Firefly, all good things must come to an end. We've removed the review system from the website. It is our hope that those that would review games continue to do so in that game's specific community page to continue to share their thoughts about it, we do hope that users continue to let the reviews live on, perhaps this time in a place where more people can see them.

Why doesn't this game display in the manual tracking drop down?

It's because it's either greater than 7 days before it's release or we don't have a release date on it! If you feel that this is in error for any game, please, let us know!

How can I post my PSN activity to Facebook/Twitter?

To get the system to tweet out when you are playing on the PS3, you'll need to set a Manual Session. Because of limitations from Sony, we cannot automatically track your PS3 activity, but with the use of Manual Sessions we can tweet out your gameplay for you!

How do I get Raptr to tweet out my gameplay?

Okay first, log into Raptr and then go to your account sharing page.
Where it says Twitter you should see it say: "Add Account"
Clicking the "Add Account" button will cause a window to popup asking you to log into Twitter.
After successful login, the page should refresh and then display your Twitter username followed by "Edit or change settings".
Clicking "Edit or change settings" will bring up the settings for it.
Select the types of tweets in which you'd like us to tweet out for you!

How do I get Raptr to STOP tweeting my gameplay?

Okay first, log into Raptr and then go to your account sharing page.
After successful login, the page should refresh and then display your Twitter username followed by "Edit or change settings".
Clicking "Edit or change settings" will bring up the settings for it.
- From here you can click "Remove Account"
- Alternatively you can also just change what we tweet out by changing the settings!

I just added my Xbox Gamertag, why didn't you import my gameplay hours?

When you add your Xbox gamertag to Raptr we scan your profile for all your non-secret achievements, but we are unfortunately unable to import your playtime prior to joining Raptr, as Microsoft does not make this data available on your public profile page.

How can I block someone from sending me messages?

First, you'll need to visit your Sharing & Privacy page located under the account settings of your profile page. There you'll see a 'Messaging' section, in which you can change to allow 'Just Me', 'Friends', or 'Anyone' for Sending messages, and commenting on your activity feed.

How can I change when you email me, and what you email me about?

You'll need to visit your Notifications page and check on/off your preferred settings! Be sure and save!

How does the Raptr Ranking work?

We track your gameplay hours and achievements per game and then compare your stats with the rest of Raptr's community playerbase to derive your rank in that game.

For Xbox 360 and PC games, we take into consideration hours played as well as achievements earned (if applicable). Each achievement counts as the equivalent of one hour played for comparison purposes. For PSN games, since Sony doesn't let us track gameplay hours we use your Trophy count to determine your rank, plus any gameplay time you track manually. For legacy platforms, ranks are based entirely on manually tracked hours.

However, let's take the time to dicuss when the ranks are calculated. All Raptr ranks are calculated at the time of completetion of a gameplay session. So if you're still running the game, and have been running it for 5 hours, we won't calculate your rank and add that time until you stop playing!

What are the ranks and how does Raptr calculate them?

There are six ranks total:

Elite: Top 10%
Hardcore: Top 20%
Dedicated: Top 40%
Experienced: Top 60%
Amateur: Top 80%
Newbie: Bottom 20%

We compare your hours played and achievements earned in a particular game versus the rest of the Raptr community to determine your rank. If you have no recorded gameplay activity or achievements/trophies for a game you will not have a rank in that game.

Can my rank ever decrease or go down?

Yes. If you stop playing a game, or play it less frequently, you could drop in rank as other Raptr members continue to log hours and gain achievements.

How can I find out what I need to do to reach the next rank?

In the highlights box on your Dashboard we display the number of hours and/or achievements necessary to reach the next rank for your most recent game, and you can scroll through other recently played games here as well.

You can also see what you need to reach your next rank for each game on your Game Collection page -- simply mouseover each game's rank progress bar.

Incidentally, if you reach Elite rank in a game, then we'll tell you how many hours and/or achievements needed to reach the #1 spot across all of Raptr!

How do ranks work for multiplatform games?

Ranks are specific to the platform you're playing on -- so if you're Elite playing Skyrim on PC, that's in relation to other PC players. The one exception: Your friend's leaderboard on the highlights box only compares you versus your friends with that same game on the same console.

What about when a new game launches -- if I'm the first person playing it on Raptr, will I automatically be Elite?

That'd be nice, but no. We use some fancy Raptr patented sorcery to forecast what a game's ranks are going to look like during the first few weeks of play, and it's very difficult to hit Elite on day 1. But depending on the game, not necessarily impossible.

Does manual tracking affect rank?

Yes. For all platforms.

What's the difference between PSN and PS3?

If a game is/was available for PS3 at a retail location, then it's considered to be part of the PS3 platform. If a game is only available on the Playstation Network, then it's a part of the PSN platform. Games that are available on both will always be considered PS3 platform games.

Why are my Steam gameplay hours appearing to be doubled?

This can happen if we were tracking your gameplay for your Steam account on the website and then you later added your Steam account to our Raptr Desktop App. When you add your Steam account to the Raptr Desktop App, we do a one time hours import of all of your hours from Steam.

What are recommendations?

Based on our knowledge about your gaming habits we can suggest games that you may be interested in playing or following. We even take into account what games your friends play, so if you have lots of friends, your recommendations will be even better!

I seem to be getting Steam gameplay that isn't mine, why?

Be sure and check your Steam account you have bound to your Raptr profile.
If you click your Steam account from your profile page, does it take you to the correct Steam account?
Quite often when you enter in your Steam account, you are putting in your display name and not your actual account name, which can infact be a large string of numbers.

How do I report errors on the Raptr website?

Any feedback you provide is incredibly valuable to us. Please help us make Raptr even better by reporting issues via our yellow 'Feedback' widget on the right side of the screen.

If you see an error, or even something you don't like, simply click the yellow 'Feedback' tab on the right of the screen, and you'll be able to let us know what you see. We automatically record your user ID and the page you're on, so no need to repeat this info in your report.

Try to be as thorough as possible regarding what you were doing when you saw the problem and what you expected to see. If you ask for a response, one of us will contact you via email or a private message as soon as possible.

We do occasionally sleep, so responses will be faster during normal business hours.

You can also post in our Help Forum. Many of our team members and fellow Raptr users post in the forums at all hours of the day/night, and can get you an answer much more quickly than submitting something to the feedback box.

I want to add a game that isn't on Raptr yet. How do I get it added?

We're constantly expanding our catalog, so chances are the game is already on our list of games to add. If you'd like to give us a gentle nudge to let us know what we're missing, feel free to visit our game request forum. Please fill in what you know and include a link to a page about the game where we can find more detailed information. Our content team will get it added to the site.

How do I find out what communities I'm following?

From your dashboard you'll see your community carousel. Scrolling through that will allow you to remove various communities from your dashboard (by clicking the 'x' in the corner). However, if you're really clever and looked up this FAQ, you can see the whole list here.

Where are my achievements located?

Your achievements are located in the 'Game Collection' section under the 'Profile' menu located at the top of the page. When at 'My Games' Page, click on the 'Achievements' tab.

How can I view links I've shared?

You will see all the links displayed under your 'Wall' tab or 'Posts' tab on your 'Activity Feed'. raptr.com/USERNAME/wall

Why isn't my image to my link showing up or displaying correctly?

Raptr is scanning the link's page for an image to use, if the image is not displaying correctly, chances are it wasn't correctly displayed on the page we got it from or available for us to scrape the page and get it!

How do I create a custom 'community'?

You can suggest a new community, by first starting a conversation on your dashboard and then clicking preview. From there, click 'Cross-Post'. You can then click on 'Suggest a new community', which will pop up a dialog, fill it out and click the suggest button!

Can I edit my own submission or the community tags?

Not yet! We're currently working on this!

Why am I following so many Communities?

You automagically auto-follow all of the games you own as well as their related Universes and Series. If you view what you're following, you can unfollow any games, universes, or series that you aren't interested in, and they won't be re-added...unless you manually re-follow them, of course. Then it's on you.

How do I tag a Community?

When submitting a link, or starting a conversation, begin typing where it says 'Post to...' and a drop-down list of potential communities will appear as you type. Select the most appropriate and you're in business.
If you have a community already selected, or are viewing that communities page, it'll already be tagged to anything you post.

So I should tag as many communities and games as possible to get more people to view my post, right?

Wrong! Only tagging what is appropriate to the tag is often best, please read our Tips and Tricks on how to get more followers as we throughly discuss tagging!

How do I untag a community?

That is currently unpossible. Like cold fusion and faster-than-light travel via Mass Relay, our best AIs are working on that technology!

Why will you review my post if I tag more than five game communities?

Short answer: We don't want you to tag more games than that. The thinking is that most articles are mainly about one or two games, with the major exception being top X lists. Say you're following Earth Defense Force and someone tags that game to a Top 10 Hottest Thoraxes in Gaming because it comes in at number eight, is that really content you're interested in? Maybe. But if so, you should follow our Top Lists community for the all the latest thorax comparison news in one place!

What kind of communities should I tag?

Glad you asked. The average news, preview, or review article is just about one game: Tag that title and you're done. We'll automatically add related communities like the developer, genre, universe, etc., once the post is in our system. For posts that mention other games in passing but are still mainly about one game, just tag the main game. For posts that discuss multiple games in depth, tag up to five of the most relevant game titles.

Don't forget our custom communities, though -- stuff like LOL, NSFW, Ninjas, Cosplay, and especially Top Lists, just to name a few. Add these where applicable.

What is "Tag Spam"?

If you make a post about a Call of Duty game review and you tag it with Battlefield, Halo, Sissy's Magical Ponycorn Adventure, and Tetris even though the review has nothing to do with those games, that's Tag spam and it gives us painful gas. We may ask you to stop, and if we do and you don't, we may stop you for you.

What are all these communities on my link?

We take the liberty of adding relevant communities to your posts after you've submitted them. For example, if you tag a post as Portal 2, we'll add Action Puzzle and PC tags, as followers of those communities may also want to check out your article. We do this with patent magic!

What is Following vs Friending?

If you are following someone on the site, you will see posts they make, and status updates. If you friend someone, you automatically follow them. But you can turn off follow and not see updates from this friend. But, friending someone allows you to see what they are playing and directly message them on the Raptr Desktop App.

Can two users post the same link?

We do have a notification system in place for preventing this! The popup will display stating that a duplicate link is detected to warn the poster, before they post. However, the same story covered on multiple sites is not prevented.

Can I stop someone from following me?

No you cannot. You can follow someone to see their posts, and feed items. Think of it kind of like your fans. You can however limit what they see by changing your sharing & privacy settings

How do I delete something that I've posted?

From your profile page hover over the post in question, in the corner of that post a small triangle will appear. You will have the following options:

Delete this post
Hide this post
Report this post

Deleting your post is as simple as clicking Delete this post

There's an offensive story in my news feed, what should I do?

From your profile page hover over the post in question, in the corner of that post a small triangle will appear. You will have the following options:

Delete this post
Hide this post
Report this post

Report this post is what you'll want to click on, a moderator will review it, and we'll remove the post from your view.

I don't want to see any posts from a certain user, how do I block them or ignore them?

We currently don't have a ban or block feature, while this feature gives the appearance of being highly in demand, the stats on the number of users actually "voting it up" beg to differ. Please voice your opinion about the block feature here Also, be sure that you are reporting the bad posts so that we can actually do something about them.

How can I import my Xfire hours?

You can import your hours tracked with Xfire by going to Identities & Achievements in your Account Settings. Under 'Identities Without Tracking', click 'Add Identity next to Xfire. Type in your Xfire username and click save.

How do I track my PC games?

In most cases we require the Raptr Desktop App to be run while you are playing games on your PC.
We have however, implemented a tracking system for your Steam gameplay activity as long as your Steam username is correctly assigned to your Raptr profile. If the games you want to track are not being actively tacked, please be sure that they are supported.
Alternatively you can request new games being supported here.

How do I track my Windows Live Games?

To track your Games for Windows Live, you'll need to enter your Gamertag in the Xbox & Windows Live field on your Account Settings page. If you don't yet have a Live Gamercard, you can create one on Microsoft's Games For Windows Live page. You do not need to download the Raptr Desktop App to track your Games for Windows Live game play if you do this, but using the Raptr Desktop App, will provide more accurate tracking.

What is this alert on every page I visit on the site, and what does it mean?

Raptr has recently rolled out a new feature that allows us to alert our users when there are slowdowns, delays or outages that affect our Xbox Live or PSN, game play or achievement tracking. Normally when everything is operating as expected, you will not see a status or alert. When there are problems, we will activate the system and select a level (Red, Yellow, or Green) to let our users know what level of performance they should expect.

Green, or Healthy will appear in the alert area at the top of your dashboard if there have been problems recently, and they've been cleared up. Normally things will be green and working properly, but we'll only display this 'green' state if we've had a problem recently, and it's since been fixed.
Yellow means that the Raptr system is experiencing delays and or problems. This will usually mean that we may not track your Xbox Live game play or your PSN Trophies accurately during this time and/or that achievements may be delayed or even not tracked in your profile. When you see a yellow indicator on your dashboard, you can always go to our Help forum here on the site to get more information about what caused the outage, and when we expect it to be running again. If you find you're missing an achievement for a particular game, whether due to an outage or any other reason, simply play the same game again until it shows in your profile as you playing, and then once you stop playing, we'll check that game for 'new' achievements that Raptr doesn't know about.
Red means that the system is not functioning. When the indicator is red, Raptr will not track game play, nor will it retrieve your session info or update your gamercard. You will only see the red indicator if Xbox Live/PSN is down for maintenance or if we're having problems with the Raptr service. When you see a red indicator on your Raptr dashboard, you can always go to our Help forum here on the site to get more information about what caused the outage, and when we expect it to be running again.

How do I check my 360 console's privacy settings?

To check or change your Xbox 360's console settings:

1. Press the Xbox Guide button on your controller.
1. Go to the 'Settings' tab
1. Select 'Preferences'
1. Select 'Online Status'
1. Make sure the settings are set to 'Online'

How often do you check me playing Xbox games?

Well, the frequency in which we check user activity can vary. If you have not played for a while (usually a few weeks), then we will generally check in much longer increments, but if you play often, then we check for your playing as often as 30 minutes.

My (Non-360) XBox games don't get tracked when I play them on my 360!

Raptr can only track games which support 'XBox Live' (XBL), many older / original XBox games don't support XBL. Meaning there is no way for Raptr to track them. As a guide, if the game / play session appears in your XBL profile then Raptr should be able to track it.

Why doesn't raptr track my PS3 activity?

Raptr does not have any automatic tracking of PSN/PS3 data at this time. This is due to limitations from Sony, as they do not make their data public! If you would like to track your PS3 gaming in your profile, we do have a way for you to do this manually.

Please see our Manual Presence section in this FAQ.

I see other people playing Wii and PS3 games on Raptr, how can I do this?

You can set a 'presence' for Wii, PS3 and other platforms by manually setting gameplay hours. For your convenience here is a link to setting presence.

Why am I not getting WoW updates on my Raptr profile?

The most common causes of this are either entering in the incorrect WoW character name/server or your character has not yet hit Level 10 and therefore cannot be scanned by Raptr. If you're sure that your info is correct, and your character is at or above Level 10, then please post in our Help Forum.

I have recently transferred WoW servers, how will Raptr track this.

Select 'Account settings' from the 'Account' tab at the top of the window.
From there Select 'Identities and Achievements'.
You will need to remove your old characters, and re-add them with their new locations.
You may select 'recrawl' achievements as removal of these characters will remove their achievements.

Please be advised: It may take up to 24 hours to 'recrawl' your WoW achievements. Just try 'recrawling' the following day.

How do I manually set gameplay hours?

To set a manual game play session for a game:
- You can now do this from a number of places, from your dashboard, your profile page, or the individual game page!
- Click on the 'Track Game Playtime Manually' link below your friends list you will be presented with a popup.
- Now select select the game from the pull down menu.
- Once you've selected a game, select duration for the play session and then click the 'track it' button to set your manual play session.
For the duration of this play session, you will be seen on Raptr as playing this game. Once the session ends, your status will change back to normal.

How do I enable posts to my Facebook timeline?

We'll need to remove the Raptr app from Facebook, Visit your application settings for Facebook here. Find the Raptr app, click the X to the right of the app.
Visit raptrs Account Sharing Settings page. Next to 'Facebook' click 'Edit or change settings'. From there, click remove.
Refresh the page, and now next to 'Facebook' click 'Add Account'. From here re-add your Facebook information. If you go back to your application settings page for Facebook, and refresh it, you should see it there now.
Refresh your Account Sharing Settings page, to which you should now see 'Connected on:' and then today's date. Congrats you're done!

Why are some achievements in black and white while others are in color?

This can occur from time to time, it usually indicates that our webserver has not updated with the colored image. You can report things like this to our achievements forum

iphone

Why doesn't Raptr have Gamecenter Support?
I was using the iPhone app, and it suddenly quit back to the Home Screen. How do I fix this?
Is there any way to improve the loading speed of the app?
Every time I try to add friends from Xbox/Steam/twitter/etc, the app crashes, why?
Xbox Login Fails, why?
Why can't I send messages via Steam/PSN?
Will Raptr add support to track games?
Why doesn't Raptr have an App for Andriod Phones?

Why doesn't Raptr have Gamecenter Support?

We would love to have support for Gamecenter, but they do not have a public profile page of any kind. All of the achievements are stored on their app. Unfortunately we have no way of getting those achievements.

I was using the iPhone app, and it suddenly quit back to the Home Screen. How do I fix this?

iPhone apps can suddenly quit like this when the operating system cleans up memory that the applications use. If an application attempts to access memory that has been cleared, the app will usually crash. There are some simple things you can do to improve and potentially avoid these problems in the future: If you tend to keep quite a few Safari Web Browser windows open on your iPhone device, they will use memory and affect other programs. If your phone is low on memory, closing your unnecessary browser windows will usually help quite a bit. Another more thorough solution is to re-boot your iPhone.

To do this, hold the power button down until a prompt on the screen tells you to 'slide to power off'. Once you use the slider to shut down the phone, wait a few moments and then hold the power button until the Apple logo appears on the screen. Once the phone has rebooted, launch the Raptr app, and you should see much better performance.

Is there any way to improve the loading speed of the app?

If you tend to keep quite a few Safari Web Browser windows open on your iPhone device, they will use memory and affect other programs. If your phone is low on memory, closing your unnecessary browser windows will usually help quite a bit. Another more thorough solution is to re-boot your iPhone.

To do this, hold the power button down until a prompt on the screen tells you to 'slide to power off'. Once you use the slider to shut down the phone, wait a few moments and then hold the power button until the Apple logo appears on the screen. Once the phone has rebooted, launch the Raptr app, and you should see much better performance.

Every time I try to add friends from Xbox/Steam/twitter/etc, the app crashes, why?

If this is repeatable each time, be sure that your Raptr app is up-to-date. We update the iPhone app as often as we can when various services make changes.

Xbox Login Fails, why?

If you are getting this error, you are most likely running an older version of the Raptr app. The latest Raptr app which should be available to you in the app store, on the 'updates' tab.

Why can't I send messages via Steam/PSN?

This is actually due to a limitation from the Steam/PSN websites. Until they enable messaging via their website, we will be unable to offer this service.

Will Raptr add support to track games?

Not yet, but this may well be added to Raptr at some stage in the future.

Why doesn't Raptr have an App for Andriod Phones?

We would very much like to create more mobile apps, for Android, Windows Phone 7, Blackberry etc. But we'll need more engineers for such endeavours. Raptr is still a small team, less than 50 of us here! Once we get more engineers to program it, then we'll need to design/test before we can launch it.

achievements

I'm missing achievements and I know I've earned them! Is this because they're secret?
Why am I missing some of my WoW achievements?
When I view achievements for this game, the list looks incomplete, why?
I have achievements for my Xbox/PSN/Steam game displaying in the wrong game/platform, why?
How can I rescan my Xbox/Steam/WoW achievements via website?
Why doesn't Raptr display my Steam achievements?
Why doesn't Raptr display all of my earned trophies?
My Raptr profile seems to be missing an achievement (Xbox, Steam, WoW). How can I fix this?
Why does my recent achievements module show achievements that I earned months or years ago?

I'm missing achievements and I know I've earned them! Is this because they're secret?

It may seem like your achievements are not showing up correctly, for example only showing 10 when you have 12. Hidden or Secret achievements often are the cause to this.
By adding your Xbox 360 Gamertag to the Raptr Desktop App and running the Desktop App on your PC allows Raptr to access and scan the correct achievements to load to your profile.

Why am I missing some of my WoW achievements?

Some achievements for WoW are considered Nested or Multi-part Achievements and because of the way these achievements work, we can't track all of their progression.

For example: Level 10, 20, 30, are considered nested achievements. So, if you join Raptr or begin tracking your character at level 40, we will run a complete scan. If your level 30 achievement is with in your 5 most recent achievements, then our system will be able to add it!

When I view achievements for this game, the list looks incomplete, why?

We use a 'discovery' type system, and until we 'see' an achievement, it's not added to our site. Humans only touch the achievements when you guys tell us there's a problem, so if there is a problem, please tell us: Help Forum!

I have achievements for my Xbox/PSN/Steam game displaying in the wrong game/platform, why?

This can happen when the stream we receive from the game is incorrectly mapped to the wrong game. While we've done our best to sort out the problem titles, but there are still way too many that we can't get accurate information on for one reason or another.
If however this happens to you, please post here.

How can I rescan my Xbox/Steam/WoW achievements via website?

This is not for Secret Achievements. Click account at the tab at the top of your screen, you can select account settings. From there, select Identities and Achievements.
You will be able to click on 'Update non-secret Xbox achievements now'. Alternatively you could click the same for Steam or WoW achievements.

Why doesn't Raptr display my Steam achievements?

Option 1 - Make sure the Desktop App is connected and that you have the correct Steam information added to your Identities page, and play the game again. When you're done playing, we'll look for any new or missed achievements.
Option 2 - Go to your Identities page and click the 'Update Steam Achievements' button. You will receive an email and a private message when the rescan is complete. Depending on how many achievements you have, this may take a little time.
Option 3 - Set a manual game play session. When it's finished, we'll look for any new or missed achievements for that particular game.
- Please see our Manual Tracking section.

Why doesn't Raptr display all of my earned trophies?

1. Please make sure that Sony is actually showing the game and trophy on your EU PSN profile! Sony's US site is missing info on several games as well as many trophies from full games and DLC. New games tend to take up to a month (or more!) to appear. (as reported from our users).
1. Be sure and sync your trophies via your console to Sony's webservers.
1. Make sure you're running the Raptr Desktop App! As Sony has still not provided a data feed, the only way we can see the trophies on your profile is if you are running our Desktop App.

My Raptr profile seems to be missing an achievement (Xbox, Steam, WoW). How can I fix this?

If you happen to be missing an achievement or two for a particular game, it's very easy to have us check again. In fact, there are a few ways to have us recheck, depending on which type of achievement you're missing. Please note: If, after checking, we find a new achievement but the date the achievement was originally earned is older than a day or so of when we find it, Raptr will still add it to your profile, but will not make a 'historical' feed item for it. It will not be posted to Facebook or Twitter.

Xbox & Games for Windows Live

Option 1 - Double-check your privacy settings on your Live profile, play the game again and unlock a new achievement in the same game.
Option 2 - Go to your Identities page and click the 'Update non-secret Xbox Achievements' button. You will receive a notification when the rescan is complete. Depending on how many achievements you have, this may take a little time.

Steam

Option 1 - Make sure the Desktop App is connected and that you have the correct Steam information added to your Identities page, and play the game again. When you're done playing, we'll look for any new or missed achievements.
Option 2 - Go to your Identities page and click the 'Update Steam Achievements' button. You will receive an email and a private message when the rescan is complete. Depending on how many achievements you have, this may take a little time.
Option 3 - Set a manual game play session. When it's finished, we'll look for any new or missed achievements for that particular game.
- Please see our Manual Tracking section.

World of Warcraft

Play the game again, making sure it's tracked the in the Raptr Desktop App. If we've detected a new game play session on your account, we'll check your character(s) for updates.

Why does my recent achievements module show achievements that I earned months or years ago?

If an achievement doesn't have a date associated with it when we first discover it, (if it was unlocked offline for example) we will set it's 'earned on' date on Raptr to be the date when we found it, as we have no way of telling when you really earned it. If it really bothers you, get out there and earn a few new achievements and scroll the old ones out of your module!

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