Raptr: What are you playing?

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FAQ

The FAQ is a list of the most frequently asked questions. It's entirely possible that you have a fantastic but rare question you'd like answered. Don't worry, we love those. Just head on over to our forums, http://raptr.com/forums, and tell us about it. One of our staff or one of your peers will have an answer for you.

Website Questions
How do I add friends on Raptr?
If your friend is already a Raptr user, you can simply search for them and add them from the search results. If they are not yet a Raptr, user you can invite them! Simply click 'Find Friends' or 'Import Friends' from under the 'Friends' button in the header.
What are recommendations?
Based on our knowledge about your gaming habits (and not those of advertisers) we can suggest games that you may be interested in playing. We even take into account what games your friends play, so if you have lots of friends, your recommendations will be even better!
Can I add Raptr to my blog?
Currently we do not have the ability for Raptr to automatically update your blog, but we do have an RSS feed that you may be able to use with your blog. You can also embed your Raptr card and other widgets on your site! Just visit our Widgets Page (http://raptr.com/widgets) for more info!
How do I change my Raptr username?
Once your Raptr username is created, it’s permanent. However, you can change your Raptr display name at any time by clicking on 'Settings' (http://raptr.com/account) next to your username in the upper right corner of any Raptr webpage.
I've forgotten my password and cannot log in to Raptr. How do I fix this?
The Raptr website has a Reset Password page. You can visit this page to send an email to the account designated in your Raptr Account Settings. It will contain information and links to complete the password reset process. If you do not receive the email within 10 minutes, please check your spam and or bulk mail folders. In extreme cases you can email feedback@raptr.com for additional help.
How do I report errors on the Raptr website?
Raptr is still in its beta period, so this means any feedback you provide is incredibly valuable to us. Please help us make Raptr even better by reporting issues via our feedback widget. If you see an error, or even something you don't like, simply click the 'Beta Feedback' tab on the left of the screen, and you'll be able to let us know what you see. We automatically record your user ID and the page you're on, so no need to repeat this info in your report. Try to be as thorough as possible regarding what you were doing when you saw the problem and what you expected to see. If you ask for a response, one of us will contact you via email or a private message as soon as possible. We do occasionally sleep, so responses will be faster during normal business hours.

You can also post in our Help Forum. Many of our team members and fellow Raptr users post in the forums at all hours of the day/night, and can get you an answer much more quickly than submitting something to the beta feedback box.
I want to add a game that isn't on Raptr yet. How do I get it added?
We're constantly expanding our catalog, so chances are the game is already on our list of games to add. If you'd like to give us a gentle nudge to let us know what we're missing, feel free to vist our game request page. Give us the best information you can, and include a link to a page about the game where we can find information, and our content team will get added to the site.
I just added my Xbox Live account information, how long does it take before it shows up?
We strive to have some activity in your profile within about 24 hours, as long as you've correctly entered your Xbox Live gamertag into your account settings, and your Xbox Live gamertag profile is set to 'public' on live.xbox.com. Usually gameplay sessions (presence) will show in the Raptrcard (in the upper right corner of your profile) and your activity feeds first. The Xbox Live gamer card, along with games and achievements being added to your account, will follow a short time later. The larger the number of achievements on your account, the longer it will take to process and add to your Raptr profile. Once the initial sync is complete, updates should occur much faster.
Why hasn’t my Xbox Live information (gamer card, achievements, etc.) shown up on my profile?
First, make sure that your gamertag is spelled correctly. If your gamertag has spaces, use spaces when you enter it on the Raptr site! Second, you’ll want to verify we can get to the account. You can do this by clicking on your Xbox Live username in the 'About' window, just under your Raptr card, on your profile page. If you can view your profile and gamercard on Xbox Live using this link, you are using the correct ID.

Xbox Live now has privacy settings for your profile. 'Gamer Profile', 'Online Status' and 'Played Games' all need to be set to 'Everyone' or we won't be able to retrieve your information.
Why hasn’t Raptr added any of my Steam Achievements?
In order for Raptr to scan your Steam account and add the information to your profile, there are several prerequisites.
  1. You must be a Steam member :)
  2. Your Steam Community profile must have a Custom URL set (you can do this by clicking 'Edit my profile' once you're logged into steamcommunity.com)
  3. Your Steam Community profile must be set to 'public' (the default is private)
  4. You have to correctly enter your Steam URL name into the Identities page of your Account Settings. (This nickname is whatever you entered in the 'Custom URL' field of your profile on steamcommunity.com)

To check if you've entered the correct Steam ID, go to your Raptr profile page, and find the 'about' module on the right side of your profile page. Scroll down to your steam ID and click on it. This should open up a web browser window to your Steam Community profile page. If it links to the incorrect page, go back through the steps above to ensure you've set a custom URL on steamcommunity.com. For more information, including screenshots of some of the above steps, check out our 'How To' guide on the Raptr Blog.
Why am I not getting WoW updates on my Raptr profile?
The most common causes of this are either entering in the incorrect WoW character name/server or your character has not yet hit Level 10 and therefore cannot be scanned by Raptr. If you're sure that your info is correct, and your character is at or above Level 10, then please post in our Help Forum.
Why is my PS3 game play activity not showing up on my Raptr profile?
Raptr does not have any automatic tracking of PSN/PS3 data at this time. If you would like to track your PS3 gaming in your profile, we do have a way for you to do this manually. To set a manual gameplay session for a game, visit your profile page, and find the 'update status' feature in the Recent activity module. Click on the 'is' box above the 'update' button, and you will see a pull down menu of choices. Now select 'Is Playing' and then select the game from the pulldown menu that now says 'select a game from your library'. Once you've selected a game, select a duration for the play session, and then click the 'update' button to set your manual play session. For the duration of this play session, you will be seen on Raptr as playing this game, once the session ends, your status will change back to normal.
My profile says I've added my PS3 ID, but I don't see any of my trophies! When are they going to show up?
Sony has made it clear that they do not wish to share their trophy data with other sites at this time, so we've decided to turn off tracking of their trophies. Our goal is to always provide a reliable service that you can count on, so please accept our apologies for any frustration this may have caused you due to trophies not updating in a timely manner.

We’ll continue to keep our eyes and ears open for when Sony might once again share their data with services like Raptr, but in the meanwhile we will be taking out all PSN trophies from our site. We expect all of them to be removed within the next few weeks.

PSN cards will still remain in everyone’s Raptr profiles, and those profiles will link to your corresponding page on PSN. We hope everyone enjoyed the feature while it lasted, and we hope that Sony decides to be more open with their data at some point in the future. Raptr will continue to have all PS3 games cataloged on our site so that you can easily add them to your library, track your PS3 gaming activity manually, and let your friends know what PS3 games you like and play. ;)
Why is my Wii activity not showing up on my Raptr profile?
At this time, Nintendo does not have a system in place to share or distribute gameplay activity. Until they do, our hands are tied. =( Right now, the only games that can be tracked for both those consoles are Guitar Hero and Spore (coming soon for the Wii!). For your Guitar Hero account to been seen on Raptr, you have to set up a profile on http://community.guitarhero.com Then on your Raptr profile, under 'Account Settings, Identities, (http://raptr.com/account/identities) Guitar Hero' add your Guitar Hero account number. (The last set of digits in the URL is your account number.)
Example:
If your Guitar Hero Community link is http://community.guitarhero.com/accounts/12345, then your account number is 12345.
We will pursue individual game integration and platform-wide integration (like Xbox Live and Steam) wherever possible. Keep an eye on the identities page, if new slots appear, it probably means we're working on something new ;-)
I see other people playing Wii and PS3 games on Raptr, how can I do this?
You can set a 'manual presence' simply by changing your status on your Activity Feed. To the left of where you type a status is box that says 'is' and there's an arrow to the right of it. Click on the 'is' or the arrow and a drop down menu will appear. When you choose 'is playing', a list of all the games in your library will appear in the next box. Just select the game you're playing and in the next box, choose how long you're going to play or how long you played.
How can I cancel my Raptr account?
As with many free web services, we do not delete accounts however, there is now a way to 'deactivate' your account. With our last website update, we added a link at the very bottom of the main page of your account settings that will start the deactivation process. For convenience, the url is: http://raptr.com/account/deactivation.

Once you deactivate your account, your profile page is no longer accessible and visitors are given a polite notice that you have chosen to deactivate your account. The only things that are not removed are your username, and display name (on reviews etc.). We don't allow the recycling of account names, so that account will never be used by anyone else. Lastly, if you do change your mind and want to recover your account, you can use the 'lost password' system and use the link in the email to get back into your account.
Client Questions
What is the Raptr client?
The Raptr client not only tracks your PC gaming activity and downloads patches automatically, it also allows you to chat with all of your friends from the top IM services (AIM, Yahoo, MSN, Google Talk, Xfire, ICQ, and Facebook Chat) in one friends list. You can even chat with your friends on Xbox Live! With the Raptr client, you will no longer need to have multiple IM clients running to challenge or invite your friends to play a game with you. You can also join friends who are playing multiplayer PC games online with a click of the mouse!
What IM services does the Raptr client support??
The Raptr client supports AIM, Yahoo! Messenger, MSN, Google Talk, Xfire, ICQ, and Facebook (Facebook is very alpha, we're still working on this).
I tried adding an IM account to Raptr. It didn't seem to work, and I didn't get an error message, what should I do?
The first thing to do is to go to the Accounts menu in your Raptr client and check to see if the account you attempted to add is listed there. If it isn't on the Accounts menu, you just need to use the 'add account' feature and try again. If the account appears on this menu, then it was added and friends from this service should appear in your friends list. If this doesn't work, you can simply visit the Accounts menu again, select the service that isn't working, and then choose 'Remove'. Once the account has been removed, you will be able to add it again.
I have 2 accounts on another service (AIM, Yahoo, Etc) that I would like to add to Raptr, how can I do this?
Raptr only allows you to add one account from each of the services we support. In order to use a different account, you will need to visit the Accounts menu, choose the service who's account you'd like to switch, and select remove from the sub-menu. Once the first account has been removed, you can then use the Accounts menu to add the second account and password.
I changed passwords on my other IM acct, and now Raptr won't log me into (Yahoo, AIM, Facebook, etc). how do I fix this?
If the password is changed, you will need to remove the account and re-add it to Raptr with the correct password. Visit the Accounts menu, choose the service who's password you'd like to change, and select remove from the sub-menu. Once the account has been removed, you can then use the Accounts menu to re-add the account with the new password.
I've added several of my IM accounts to Raptr but now one of them is no longer logging in. Why does this happen and how do I fix it?
Most likely you've changed your password, and Raptr is still using the old one you added a while ago. If the password is changed, you will need to remove the account and re-add it to Raptr with the correct password. Visit the Accounts menu, choose the service who's password you'd like to change, and select remove from the sub-menu. Once the account has been removed, you can then use the Accounts menu to re-add the account with the new password.

If your password hasn't changed, select the 'accounts' menu, select the service you want to log into again, and then click 'available'. This should log you back in and show you as online to all your friends on that service.
I've added my Yahoo! Messenger account to Raptr, but it seems to behave differently than the Yahoo! Messenger client, why is this?
We're still working on improving each and every IM service that we support. Yahoo! Messenger still has a few known issues when working with Raptr that will be improved in future releases.

The known Y! messenger issues are:

  1. If you log into Yahoo! Messenger from another machine/client while you're logged into Raptr, will cause you to be logged out of Y! Messenger in your Raptr client, and you won't receive any notification. You can go to 'accounts' and then select your Yahoo! account, and then select 'Available' to sign back in.
  2. When accepting a Yahoo! Messenger invite via the Raptr client, that Yahoo! friend may not immediately appear in your friends list, but will appear after a short while.
Does the Raptr client use a lot of resources?
No. We play a lot of games in the office (all in the name of understanding our users of course!) and we all run the Raptr client. It's designed to take up minimal resources, and goes into a 'low power' mode when you're playing a game. Patches only download when you're not playing so your game won't be affected. By default, up to 5 gigabytes of storage can be used for patches and other downloads. You can modify your bandwidth and storage preferences in the client by going to the Raptr menu, selecting Client Preferences and then click on 'Files and Downloads' in the left side navigation of the preferences window.
Does the Raptr client scan my computer?
The Raptr client has a small data file it uses to determine if you have games installed. It will also periodically check your running tasks to see if you're currently playing one of those games. Aside from these tasks, the Raptr client has no interest in what is happening on your computer.
Can I disable the Raptr client's scanning?
Yes, but we don't recommend it. You can adjust the types of scans you want to allow in the Raptr client's preferences screen, but the inability to see your installed games and playing time severely limits the usefulness of the client. We understand the urge to turn it off while you spend four hours playing My Little Pony: The Runaway Rainbow, but really, isn't it time your friends knew the truth? If not, Raptr allows you to turn off detection game by game (using a right click menu) or by turning off all game detection in the by going to client preferences on the Raptr menu.
Does Raptr work with games installed to a networked drive?
Yes! Raptr detects PC games via registry keys, so it doesn’t matter where you install your games! (If you install a game to a removable drive and if that drive is disconnected, or if that networked drive is no longer available, Raptr may detect that game as having been uninstalled)
The Raptr client didn't install! What do I do now?
Re-download the newest version and reinstall. If that fails, head to the Forums and report your issues. Being as detailed as possible will give our engineers better insight into the problem than a simple 'Doesn't work' message. Be sure to give us a good description of your computer specs, as well as describing what you saw on your screen. You may also find that someone else who's had the same issue who's posted a thread with a solution for you!
Why can't the Raptr client detect this new game?
It will usually take us a day or two to get the game and create the detection(s) for it. If we can get our hands on a legitimate early copy, we can have the detections available when the game hits the shelves, although this rarely happens. Feel free to post in our Help Forum, and tell us which game isn't detecting for you. You can also check the Raptr Support Level of any game by going to the game page here on Raptr, and then look in the left margin just under the Navigation module. Each of the icons there represent a different type of support (game play detection, achievements/trophies, joining, and auto-downloading of patches).
Why does Raptr say that my game is 'Outdated'?
A game is tagged as 'Outdated' when there is a patch available for it. After you update your game to the current version, that 'Outdated' status will go away. There is currently a known issue with the versioning system that can label some games as 'outdated' when they are actually up to date. We're working on a fix for this, and will be rolling out a solution in a client update. Stay tuned and feel free to report the game with the problem in our Help Forum.
Why does Raptr say that my game is 'Not Supported'?
Our client determined that you installed the game, but our website has an incomplete game record. This would prevent us from serving any files related to this game. Unsupported games are constantly being reviewed by our team so that the files and content is readily available. Please go to the Forums, tell us about the game, and we'll get it fixed for you.
How do I remove a game from the Raptr client’s game list?
To remove a game from the Raptr client, simply right-click on the game in the client and chose 'Hide game'. You then need to log off and on again for the changes to take effect. This will not affect the game; it will just keep Raptr from tracking or displaying it.
I used the 'hide game' feature in the Raptr client and now I want to get that game back in my games list, how do I 'un-hide' it?
In order to get your 'hidden' games to re-appear, you will need to locate a file on your computer. In windows, hit the windows key+r to bring up the 'run' dialog. Once the run window appears, type %appdata%/raptr into the run line, and click the 'OK' button. This will make windows open up the Raptr folder in your application data directory. Double click on the folder that says 'Data' and then inside the data folder, find the folder with your username and open that as well. In your user directory, you should see some files named hideGames.js, and hideGames.dat. Deleting both of these files and restarting your Raptr client should cause all of your hidden games to reappear!
How come I never seem to receive patches or files from Raptr?
The most likely reason is that you have games running. If any game is open, the client will not download files. This is to prevent any interruption to your gameplay that might be caused by the client's notifications or bandwidth usage. Another common occurrence is your disk quota may be insufficient for incoming files. You should delete some of the downloaded files or increase your quota. (click on the Raptr menu, then client preferences and then Files and Downloads to get to these settings) Lastly, you can go to the downloads screen in the game manager window and see if the files are paused. Files are typically paused when you log off while in the process of downloading
I'm using Vista and my friends can't join my multiplayer games using Raptr!
For now, you will have to have User Account Control (UAC) disabled in Vista in order for the Raptr client to detect your multiplayer servers. The other option is to run Raptr as Administrator, which you can do by right clicking on Raptr and clicking 'Run as Administrator'. Additionally, if you're on Vista and you try to join a friends game with UAC active on your machine, it will not work. For now UAC has to be disabled in Vista to do any joining for PC games.
Why can't I launch Drift City (or other ijji.com games) from the Raptr client?
Unfortunately we need to make a few changes so that these games will launch and play correctly from the Raptr client. In the mean time, you can launch games that have this problem (Drift City, Luminary and Soldier Front) as usual (off the Start menu, a shortcut, or from their web site, http://www.ijji.com) and your play time will track on Raptr, provided you have the client running. This issue will be resolved in a client update in the near future.
Why does Raptr say that I’m playing a game that I'm uninstalling?
For certain games (mostly MMO's) Raptr will detect the game playing by the title of the game window. If the uninstaller or even the windows explorer window title matches, it can detect falsely. These games have aggressive anti-cheat measures that prevent us from getting the name of the process or seeing that it is running, even when it's visible in the task manager. Though it can falsely detect occasionally, it's a small trade-off compared to not having any detection at all.
When I start Raptr on my computer, it says Error #301. Raptr could not initialize a connection. Please consult the FAQ. What should i do?
Error 301 occurs when the part of Raptr that runs in your system tray cannot communicate with the more visible user interface. Adobe Air (which we use to display our client GUI) looks to Internet Explorer to determine if your machine is online or not. Regardless of whether or not you use IE, if you have IE set to 'Work Offline' the Raptr client will deliver an Error 301.

Simply starting IE, going to the flies menu, and then deselecting 'Work Offline' should solve the problem and immediately allow Raptr to work properly. If for some reason this doesn't fix the problem for you, please post details about your PC (operating system, browsers, etc) in our Help forum, and one of our forum admins can resolve the more severe problems with some additional registry editing info.
When I start Raptr on my computer, it says Error #302. Raptr could not establish a connection. Please close the window and restart. What should i do?
We've added error codes in our latest build to make troubleshooting a bit easier. Error #302 means that the wrong exe was started and Raptr is not running correclty. On a windows PC, the best way to start Raptr is using the start menu shortcut. If you want to manually browse to the Raptr directory (default is in Program Files under Raptr) and double click on Raptrstub.exe. This is the launcher file for Raptr that will check for updates and then launch the client.

For Macintosh users, Error 302 usually means that you've launched Raptr from the dock. To fix the problem, try closing raptr, and relaunch it by double clicking on the raptr.app file. When you launch it this way, it shouldn't give you that error.
Raptr just updated itself and now it gives me error messages or just sits there and won't log in. How do I fix it?
This is a fairly common problem for any software that regularly updates itself. This is almost always caused by security software that has blocked the Raptr application from communicating with itself and most likely, the internet as well. You will need to access your security software, and either set an exception for the exe's below, or find a 'blocked applications' list and remove all of the following exe's: raptr.exe, raptrstub.exe, and raptrbt.exe. For more assistance you should contact the manufacturer of your firewall/security software, or post in our Help Forum.
How can I chat with friends on Xbox Live?
In order to be able to chat with your friends on Xbox live, you follow several steps:

  1. Get your Xbox account connected to Microsoft Live messenger. We've located a handy guide on Softpedia to help you!
  2. Get your friends on Xbox Live to follow the same steps in the guide to connect their accounts.
  3. Add all of your Xbox friends using Live messenger.
  4. Add your Windows Live Messenger account and password on the Accounts menu in the Raptr client.
  5. Your friends will show up in a seperate group for MSN/Windows Live messenger. When they're online, you can chat with them!

We've also posted these directions (with pictures!) on our Raptr Blog.
I've added my MSN ID into the client, why isn't it tracking any of my Xbox activity?
In order to have Raptr track your Xbox gaming activity and achievements, you will need to enter your Xbox Live Gamertag into the Identities & Achievements area of your profile. Once you've added this, you should get a feed message on your profile page, and info should start appearing withing 24 hours (usually much sooner).
How can I rename contacts in my IM list?
To rename a friend in your Raptr IM list, right click on their name, and from the menu select Rename Contact. When the window appears, type in the new name you'd like to use for that person, and then click the 'Save' button. The contact should be renamed on your contact list within a few seconds.