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Forum: Raptr Rewards 1 Minute Ago
Replies: 1
Views: 37
Posted By burn
Unfortunately no. The two higher rewards are...

Unfortunately no. The two higher rewards are designed with a dependency on the trainee pack at the request of the partners providing us with the codes.
So unless we can get more trainee pack...
Forum: Raptr Rewards 1 Minute Ago
Replies: 1
Views: 11
Posted By burn
Keep in mind that if you've played the game prior...

Keep in mind that if you've played the game prior to joining Raptr, we are unable to import your time unless it comes from Steam or Xfire.
So you'll need to be playing your game to add time to it!
Forum: Raptr Rewards 6 Minutes Ago
Replies: 1
Views: 16
Posted By burn
Please remember, when you add manual gameplay to...

Please remember, when you add manual gameplay to your account it takes that amount of time to add it.
So if you add 6 hours, it will take 6 hours for that time to appear.
Additionally if you set a...
Forum: Raptr Rewards 15 Minutes Ago
Replies: 30
Views: 415
Posted By burn
Officially, I really have no ETA. Unofficially,...

Officially, I really have no ETA.
Unofficially, I'd hang in there at least for a day or two, as when I know, you'll know.
Forum: Raptr Rewards 17 Minutes Ago
Replies: 2
Views: 72
Posted By burn
The reason you were unable to claim this reward...

The reason you were unable to claim this reward is because you had already claimed the reward on your xsashy (http://Raptr.com/xsashy) account, which was using the exact same steam account and logged...
Forum: Raptr Rewards 23 Minutes Ago
Replies: 1
Views: 11
Posted By burn
Unfortunately not, try contacting Perfect World,...

Unfortunately not, try contacting Perfect World, maybe it's a bug there, or even a page error on your browser. Try a different browser.
Forum: Raptr Rewards 24 Minutes Ago
Replies: 1
Views: 17
Posted By burn
Is this still the case? If so, try contacting...

Is this still the case?
If so, try contacting warframe, they may be able to look into your account issue. The codes you received look fine to me.
Forum: Raptr Rewards 33 Minutes Ago
Replies: 1
Views: 16
Posted By burn
Hi there, it looks like you were running into...

Hi there, it looks like you were running into this issue because you had previously used a US proxy to claim a blacklight reward.
I've cleared it up now though.
Forum: Raptr Rewards 43 Minutes Ago
Replies: 1
Views: 22
Posted By burn
This is because there are only select countries,...

This is because there are only select countries, at the request of our partners providing the codes, that are "eligible" countries for this reward. While there are many countries in Europe, not all...
Forum: Raptr Rewards 44 Minutes Ago
Replies: 10
Views: 417
Posted By burn
According to my data, you created your account...

According to my data, you created your account about an hour after the reward had run out.
This is likely why nothing seemingly happened.
Forum: Raptr Rewards 48 Minutes Ago
Replies: 30
Views: 415
Posted By burn
Unfortunately ya, at this time, you are, but hang...

Unfortunately ya, at this time, you are, but hang in there, we're working on trying to get more codes.
Forum: Raptr Rewards 53 Minutes Ago
Replies: 16
Views: 368
Posted By burn
Hi folks! A few things, 1) I don't know if...

Hi folks!
A few things,
1) I don't know if we'll be getting restocked on codes yet, once I know, I'll let you know.
2) Unfortunately for people on the forums (but maybe fortunately for me), I...
Forum: Raptr Rewards 1 Hour Ago
Replies: 30
Views: 415
Posted By burn
Well remember, your PC games, unless it's...

Well remember, your PC games, unless it's imported from Steam or Xfire, don't bring any previously played time to Raptr. Additionally, setting manual sessions for games takes the amount of time you...
Forum: Help! 1 Hour Ago
Replies: 138
Views: 11,391
Posted By burn
Okay, can everyone experiencing this issue please...

Okay, can everyone experiencing this issue please tell me:
1) what are you expecting to show up to your facebook page?
2) is ANYTHING from Raptr showing up on your facebook page?
3) Have you...
Forum: Raptr Rewards 1 Hour Ago
Replies: 30
Views: 415
Posted By burn
Well for Xbox games, It looks like those were...

Well for Xbox games, It looks like those were just fine, you last played Dark Souls on 5/15 and we have you last playing it on 5/15, so that matches up just fine. So you tried to claim it from the...
Forum: Achievement Issues 1 Hour Ago
Replies: 34
Views: 850
Posted By burn
Actually can you email me your old one and your...

Actually can you email me your old one and your new one?
burn@Raptr.com
I want to use the two of them for our dev team to look into the issue as a whole.


It looks like we may be having a...
Forum: Raptr Rewards 1 Hour Ago
Replies: 30
Views: 415
Posted By burn
According to what I can see, I don't show you as...

According to what I can see, I don't show you as ever having claimed.
According to what I can see, you earned it on 5/15 ~ 8 PM.
Then claimed the Helm at, 05/18/2013 08:03 but not the Game upgrade....
Forum: Raptr Rewards 2 Hours Ago
Replies: 30
Views: 415
Posted By burn
Hi everyone! So I'm looking into some of the...

Hi everyone!
So I'm looking into some of the claims on this thread, and it would seem that one page was correctly counting down while a different page was stuck.

There also seems to be a dispute...
Forum: Raptr Rewards 2 Days Ago
Replies: 0
Views: 2,280
Posted By burn
Bruce Lee Redemption Guide

•Verified Email Account (http://raptr.com/info/faq#account_verify_email)
•Experienced or above in A select top fighting game:
OR
•Elite in A select fighting game (varies per reward):
...
Forum: Desktop App Feedback 4 Days Ago
Replies: 4
Views: 175
Posted By burn
Can you try rolling back your drivers to 3.06 ? ...

Can you try rolling back your drivers to 3.06 ? If that doesn't work, can you then try to send us your logs?

1) Press the Windows key + R to get the run command box up
2) Type %appdata%\raptr...
Forum: Desktop App Feedback 4 Days Ago
Replies: 4
Views: 92
Posted By burn
After manually adding the game, does it detect as...

After manually adding the game, does it detect as installed?
Additionally, are you removing the external harddrive in which the game is installed while Raptr is running, at anytime?
Forum: Desktop App Feedback 4 Days Ago
Replies: 4
Views: 67
Posted By burn
What version of the game were you playing? The...

What version of the game were you playing? The steam version?
Forum: Desktop App Feedback 4 Days Ago
Replies: 1
Views: 36
Posted By burn
Send them in an email to me: burn@Raptr.com

Send them in an email to me:
burn@Raptr.com
Forum: Desktop App Feedback 4 Days Ago
Replies: 7
Views: 84
Posted By burn
According to your logs, I'm not seeing any...

According to your logs, I'm not seeing any indications that you're restarting the Raptr desktop app after any sort of crash, nor am I seeing any indication of a crash or an outstanding error.
Then...
Forum: Desktop App Feedback 4 Days Ago
Replies: 3
Views: 93
Posted By burn
Can you make sure that you're on version 3.1.5? ...

Can you make sure that you're on version 3.1.5?
To find your version number:
Right click on the system tray icon and hover over help. Then click about.
The version number will appear on the...
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